Stephanie Jackson
Denham Springs,LA
Summary
Excellent Customer Service, strong verbal and written communication, Building customer relationships, attention to detail, time management,multitasking, dependable, teamwork, ability to work in a fast paced environment, handle confidential information, professional phone etiquette, maintaining a positive attitude
Overview
1
1
Certification
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Self-Employed Hairstylist / Booth Rental
Hair by Stephanie
Livingston, LA
03.2025 - Current
- Operated an independent hairstyling business through booth-rental arrangement, fostering client loyalty and repeat business.
- Provide haircuts and professional hair services to customers.
- Delivered professional customer service, building positive relationships that enhanced client satisfaction and retention.
- Scheduled client appointments efficiently, customer needs, and daily responsibilities independently.
- Balanced various client needs simultaneously while providing quality service to clients.
- Managed daily business finances, ensuring accuracy and accountability in transactions.
- Maintain an organized and professional work environment.
Salon Manager
Just 4 Him Men's Haircuts
Gonzales, Louisiana
12.2018 - 01.2025
- Oversaw daily salon operations to ensure seamless business activities and customer satisfaction.
- Balanced management duties, customer service, and salon operations to maintain workflow efficiency.
- Coordinated salon staff scheduling and addressed workplace concerns to foster a supportive work environment.
- Provided professional customer service and assisted customers with questions and concerns.
- Resolved customer disputes through effective communication and problem-solving techniques. and worked to resolve issues professionally and respectfully.
- Built positive relationships with customers and helped maintain a welcoming salon environment.
- Executed haircuts according to client preferences and industry standards and provided personal services to customers.
- Handled daily deposits and cash-related responsibilities with accuracy and accountability.
Customer Service Representative
Hibernia Mortgage
Baton Rouge, Louisiana
05.2000 - 11.2005
- Addressed customer inquiries and resolved concerns regarding mortgage accounts, enhancing overall customer satisfaction.
- Guided customers through collection-related inquiries and account questions, providing timely and effective solutions.
- Delivered professional, courteous customer service while resolving issues.
- Clarified escrow processes and addressed account issues for customers, ensuring accurate information and support.
- Managed multiple customer needs while maintaining accuracy and attention to detail.
- Processed mortgage payments with attention to detail and accuracy during customer transactions.
Education
CNA License - Medical
Mia's Medical College
Baton Rouge, LA 02.2012 - 08.2012
Cosmetology License - Cosmetology Program
Denham Springs Beauty College
Denham Springs, LA 08.1999 - 08.2000
High School Diploma -
Denham Springs High School
Denham Springs, LA 08.1995 - 05.1999
Skills
- Salon workflow management
- Appointment coordination
- Customer support
- Client follow-up
- Effective communication
- Problem solving
- Multitasking
- Dependability
- Team collaboration
- Management and leadership
- Budget management
- Quick learning
Certification
Cosmetology License
CNA License
Timeline
Self-Employed Hairstylist / Booth Rental
Hair by Stephanie
03.2025 - Current
Salon Manager
Just 4 Him Men's Haircuts
12.2018 - 01.2025
CNA License - Medical
Mia's Medical College
02.2012 - 08.2012
Customer Service Representative
Hibernia Mortgage
05.2000 - 11.2005
Cosmetology License - Cosmetology Program
Denham Springs Beauty College
08.1999 - 08.2000
High School Diploma -
Denham Springs High School
08.1995 - 05.1999