Stephanie Jenkins
Fort Deposit
Summary
Professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Foundever
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and reputable business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Sales Associate
Jimmy Jazz
03.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Denny's
07.2011 - 08.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Public Relations
Florida Agricultural And Mechanical University
Tallahassee, FL12-2019
Skills
- Customer service
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
Timeline
Customer Service Representative
Foundever
07.2021 - Current
Sales Associate
Jimmy Jazz
03.2018 - 01.2020
Server
Denny's
07.2011 - 08.2015
Bachelor of Science - Public Relations
Florida Agricultural And Mechanical University
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