Stephanie Jenkins
Fort Myers,FL
Summary
Versatile operations and account management professional with a strong record in driving growth and enhancing client relationships. Skilled in business operations, process improvement, and strategic problem-solving, consistently delivering results.
Overview
10
10
years of professional experience
Work History
Account Manager
Trust Building Services
Birmingham, AL
2022.05 - 2026.10
- Supported project timelines and resource planning to meet client needs efficiently.
- Built feedback processes to improve service quality over time.
- Handled multiple accounts at once while meeting deadlines and supporting client satisfaction.
- Addressed customer complaints promptly and professionally.
- Kept accurate records of customer interactions in CRM system.
- Built strong client relationships to support customer satisfaction.
- Scheduled maintenance visits and follow-up work for commercial properties.
Regional Practice Manager
Upperline Health
Nashville, Tennessee
2018.02 - 2022.01
- Managed staff schedules and ensured adequate coverage across locations.
- Implemented policy changes to optimize patient experience and streamline practice operations.
- Trained and guided staff on operational best practices to ensure consistency across locations
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Maintained financial records, including billing and accounts receivable and payable.
- Ordered supplies needed and kept tabs on inventory levels.
- Directed daily operations for multi-site healthcare practices, ensuring seamless integration of services.
Practice Manager
North Shelby Psychiatric
Helena, AL
2016.11 - 2018.01
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Facilitated communication between patients, families, and clinical staff effectively.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Collaborated with healthcare professionals to improve treatment plans and services.
Education
Business Administration and Management
University of Montevallo
Montevallo, ALSkills
- Advanced CRM Techniques
- Cross-functional Team Leadership
- Strategic Planning
- Client account oversight
- Client onboarding
- Customer retention
- CRM software
- Project coordination
- Operations management
- Process Optimization
- Client Retention Strategies
- Sales compliance
- Data-driven decision making
- Problem resolution
- Conflict management
- Team collaboration
- Relationship building
Timeline
Account Manager
Trust Building Services
2022.05 - 2026.10
Regional Practice Manager
Upperline Health
2018.02 - 2022.01
Practice Manager
North Shelby Psychiatric
2016.11 - 2018.01
Business Administration and Management
University of Montevallo