Open To Work
Stephanie Jimenez
Douglas,AZ
Summary
Dynamic customer service professional with a proven track record at Addeco Staffing, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic conflict resolution and efficient call handling. Adept at training staff and implementing de-escalation techniques, fostering a productive and compliant work environment. Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Addeco Staffing
Tempe, AZ
07.2023 - 02.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled requests for product information, service inquiries, and company specifics.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Production Line Leader
Phoenix Formulations
Tempe, AZ
05.2018 - 04.2023
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
- Set up machining, performed required maintenance and made adjustments to machines.
- Conducted regular inventory audits to maintain optimal stock levels necessary for uninterrupted production schedules.
- Directed operations for a team exceeding 10 staff.
- Reduced downtime through proactive maintenance scheduling and regular equipment inspections.
Correctional Officer
Arizona Department of Corrections
Douglas, AZ
05.2017 - 05.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Supervisor
KFC Taco Bell
Douglas, AZ
12.2013 - 05.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Educated staff on organizational mission and goals to help employees achieve success.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
High School Diploma -
Ppep Tech High School
Douglas, AZ05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Call center operations
- Staff training
- De-escalation techniques
- Customer education
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Customer Service Representative
Addeco Staffing
07.2023 - 02.2026
Production Line Leader
Phoenix Formulations
05.2018 - 04.2023
Correctional Officer
Arizona Department of Corrections
05.2017 - 05.2018
Supervisor
KFC Taco Bell
12.2013 - 05.2017
High School Diploma -
Ppep Tech High School