STEPHANIE JIMENEZ
Adams,Massachusetts
Summary
Housing and human services professional with 8+ years of experience in housing stability, program coordination, staff supervision, case management, and community based services. Strong background in trauma-informed care, staff leadership, crisis management, safety/security, documentation, and client centered service delivery. Master’s degree in Communication & New Media bringing additional expertise in strategice communication, leadership, and relationship management,
Overview
9
9
years of professional experience
Work History
SSVF CASE MANAGER
Soldier On
11.2023 - Current
- Coordinate and implement housing stability services for Veterans and their households, with a focus on achieving long-term independent housing stability.
- Conduct comprehensive intake assessments to identify housing, functional, social, and service needs and develop individualized housing stabilization plans.
- Coordinate with housing providers, community organizations, and service agencies to connect clients with appropriate resources and support.
- Develop and maintain strong professional relationships with government agencies, housing and community service providers to facilitate coordinated services and improve client outcomes.
- Navigate complex housing and social-service challenges while providing trauma-informed, client-centered support.
Supervised Visitation Monitor
Elizabeth Freeman Center
02.2025 - Current
- Facilitate supervised visits for families involved in high-conflict and safety-sensitive circumstances, maintaining a safe, structured, and supportive environment.
- Enforce established visitation policies, court-ordered guidelines, and safety protocols while balancing compassionate, trauma-informed support with clear boundaries.
- Manage strict visitation schedules and coordinate interactions in accordance with program requirements and safety procedures.
- Maintain detailed, objective, and confidential documentation for program and court reporting purposes.
- Collaborate with the Berkshire County Sheriff’s Department and program leadership to support site safety and security.
- Utilize strong observation, communication, de-escalation, and conflict-management skills when responding to challenging situations.
LEAD CASE MANAGER SUPERVISOR
MCHS Family of Services
06.2023 - 12.2023
- Provided leadership and operational oversight for the Home Study/Post Release Services program while supporting a trauma-informed organizational culture.
- Directly supervised and supported a case management team, providing guidance, coordination, and performance oversight.
- Interviewed and onboarded new employees, supporting staff integration, training, and understanding of program expectations.
- Collaborated with internal and external stakeholders to coordinate services and address complex client and program needs.
FIELD SUPERVISOR
Soldier On
12.2019 - 08.2023
- Supervised case managers, including oversight of caseloads, schedules, service delivery, and day-to-day program operations.
- Coordinated and implemented services for Veterans in partnership with Veterans Affairs within a shelter-based setting.
- Supported staff in managing complex client needs, crisis situations, housing barriers, and service coordination.
- Participated in community coalition meetings and developed relationships with community partners and guest speakers.
- Monitored service delivery and ensured appropriate documentation of treatment plans, progress notes, and client outcomes.
- Provided leadership, coaching, problem-solving, and operational support to case management staff.
SOCIAL WORKER CASE MANAGER
Elder Services of Berkshire County
04.2018 - 11.2019
- Conducted in-home assessments to evaluate client needs and develop individualized service plans.
- Coordinated care and community resources by identifying and hiring appropriate service staff.
- Monitored service plans through ongoing home visits and follow-up to ensure client needs were being addressed.
- Maintained detailed documentation of client interactions, assessments, services, and progress in agency databases.
- Built trusting relationships with older adults, families, caregivers, and service providers.
SHIFT SUPERVISOR
The Key Program Inc.
06.2017 - 09.2018
- Supervised staff and coordinated daily schedules, activities, transportation, and residential operations.
- Provided advocacy and support to at-risk youth addressing educational, vocational, health, legal, and family-related needs.
- Supported residents in achieving individualized goals and maintaining positive family and community relationships.
- Developed and updated treatment plans and maintained accurate daily documentation.
- Provided staff leadership and responded to day-to-day resident needs and behavioral or crisis situations.
Education
Master of Arts - COMMUNICATION & NEW MEDIA, Public Relations Concentration
Southern New Hampshire University
04-2023
Bachelor of Arts - SOCIOLOGY, Minor in Criminal Justice & Women Studies
Massachusetts College of Liberal Arts
05-2017
Skills
- Bilingual
- Housing Stability & Operations
- Staff Supervision & Development
- Program Oversight
- Case Management Leadership
- Trauma-Informed Care
- Crisis Intervention & Conflict Resolution
- Strategic Communication
- Policy & Procedure Implementation
- Community Outreach
- Client/Resident Advocacy
Timeline
Supervised Visitation Monitor
Elizabeth Freeman Center
02.2025 - Current
SSVF CASE MANAGER
Soldier On
11.2023 - Current
LEAD CASE MANAGER SUPERVISOR
MCHS Family of Services
06.2023 - 12.2023
FIELD SUPERVISOR
Soldier On
12.2019 - 08.2023
SOCIAL WORKER CASE MANAGER
Elder Services of Berkshire County
04.2018 - 11.2019
SHIFT SUPERVISOR
The Key Program Inc.
06.2017 - 09.2018
Master of Arts - COMMUNICATION & NEW MEDIA, Public Relations Concentration
Southern New Hampshire University
Bachelor of Arts - SOCIOLOGY, Minor in Criminal Justice & Women Studies
Massachusetts College of Liberal Arts