Stephanie Jocelyn Ramirez
Surprise,AZ
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Manager
McDonald's
Phoenix, AZ
03.2025 - Current
- Responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Balancing the cash register and coordinating employee responsibilities. As a Shift Manager, may be responsible for:
- Food Safety
- Internal Communication
- Inventory Management
- Daily Maintenance and Cleanliness
- Managing Crew
- Quality Food Production
- Exceptional Customer Service
- Safety and Security
- Scheduling
- Training
Shift Manager
McDonald's - Deer Valley
Phoenix, AZ
07.2024 - 09.2025
- Responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift.. As a Shift Manager, may be responsible for:
- Food Safety
- Internal Communication
- Inventory Management
- Daily Maintenance and Cleanliness
- Managing Crew
- Quality Food Production
- Exceptional Customer Service
- Safety and Security
- Scheduling
- Training
- Trained and mentored team members on customer service protocols and operational procedures.
Assistant Manager
McDonald's
Grandview, WA
10.2021 - 03.2024
- Achieved improved operational efficiency by effectively managing inventory and scheduling staff. Enhanced team productivity through strategic task delegation and swift problem resolution during shifts.
- Food Safety
- Internal Communication
- Inventory Management
- Daily Maintenance and Cleanliness
- Managing Crew
- Quality Food Production
- Exceptional Customer Service
- Safety and Security
- Scheduling
- Training
- Led daily operations, ensuring efficient workflow and adherence to company standards.
Mountain Hospitality Services
Telluride, CO
05.2016 - 05.2018
- Clean homes, empty wastebaskets, dust and polish furniture and equipment, Clean rugs, carpets and furniture.
Education
Informatics Technician -
Cecyteg
Valle de Santiago, Gto06.2013
CNA - Medical Social Work
Medstar Academy
04.2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Emergency response
- Safety procedures
- Problem-solving
- Good judgment
- Professional and courteous
- Multitasking Abilities
- Employee development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members
Certification
- Licensed nurse assistant
- BSL
- CM - Certified Manager Certification
- Servsafe certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
McDonald's
03.2025 - Current
Shift Manager
McDonald's - Deer Valley
07.2024 - 09.2025
Assistant Manager
McDonald's
10.2021 - 03.2024
Mountain Hospitality Services
05.2016 - 05.2018
Informatics Technician -
Cecyteg
CNA - Medical Social Work
Medstar Academy
Additional Information
Authorized to work in the US for any employer