Stephanie Johnson
DeSoto,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
Work History
Manager
Faith Cooperative FCU
Dallas, Texas
10.2014 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
Administrative Specialist
Friendship West Baptist Church
Dallas, TX
11.2006 - 10.2014
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled client correspondence and tracked records to foster office efficiency.
Education
Accounting
LeMoyne-Owen College
Memphis, TNSkills
- Project Management
- Managing Employee Relations
- Administration and Reporting
Accomplishments
- Achieved Improving the Credit Union's Camel Rating dramatically through effectively paying attention to detail of the day to day operations of the Credit Union.
Timeline
Manager
Faith Cooperative FCU
10.2014 - Current
Administrative Specialist
Friendship West Baptist Church
11.2006 - 10.2014
Accounting
LeMoyne-Owen College