Summary
Overview
Work History
Skills
Projects Extracurricular
Affiliations
Accomplishments
References
Timeline
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Stephaine Johnson

Stevens Point

Summary

Dynamic Systems Analyst Team Lead at Associated Bank with a proven track record in driving business process improvements and enhancing operational efficiency. Expert in system analysis and user requirement gathering, fostering collaboration and mentoring teams to achieve project success. Recognized for resolving complex technical issues and delivering innovative solutions that align with business objectives.

Overview

30
30
years of professional experience

Work History

Systems Analyst Team Lead

Associated Bank
Stevens Point
02.2021 - Current
  • Directed business teams across multiple locations, delivering innovative solutions for complex projects.
  • Resolved escalated system functionality issues for help desk personnel efficiently.
  • Analyzed user requirements, implementing changes that enhanced operational efficiency.
  • Collaborated with IT teams to ensure seamless systems integration across platforms.
  • Designed, developed, tested, and maintained new applications and software components.
  • Conducted system analysis and testing to rectify technical inefficiencies in processes.
  • Identified improvement areas in systems architecture and proposed optimization strategies.
  • Promoted teamwork through coaching and mentoring colleagues in project management methodologies.

Residential Loan System Analyst

Associated Bank
Stevens Po
07.2014 - 02.2021
  • Conducted comprehensive research, documentation, configuration, testing, and deployment of Residential Lending Systems.
  • Resolved system-related issues while implementing performance enhancements.
  • Documented technical business requirements with strong verbal and written communication skills.
  • Identified opportunities for efficiency and compliance improvements using sharp analytical skills.
  • Proposed solutions aligned with business objectives and regulatory standards.
  • Facilitated gathering, analysis, documentation, and prioritization of business requirements for lending system engine rules.
  • Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
  • Resolved complex technical problems by working directly with vendors or other external resources when necessary.
  • Revamped existing system to improve functionality or repurpose for new requirements.
  • Coordinated installation of updated computer programs and systems.
  • Trained staff and users to work with computer systems and programs.
  • Developed streamlined task system to provide more effective workflows for both peers and management staff.
  • Collaborated with managers and vendors to refine loan documentation processes.

Residential Lending Test Analyst

Associated Bank
Stevens Point
12.2010 - 07.2014
  • Conducted system functionality design, test scenario creation, and testing documentation discussions.
  • Applied quality assurance methodology through in-depth knowledge of retail lending systems including FDR and LendingPRO, Cadence, LoanServ, Fiserv, LaserPRO and Origenate.
  • Analyzed test results to identify issues and communicated findings to lending colleagues and IT Business Analysts.
  • Documented enhancement requests from business lines and performed quality control reviews on documentation and systems.

Consumer Loan Processing Supervisor

Associated Bank
Stevens Point
01.2005 - 12.2010
  • Managed staffing and scheduling to ensure optimal resource allocation.
  • Conducted performance appraisals and made salary recommendations based on employee contributions.
  • Oversaw productivity management to enhance team efficiency.
  • Developed and trained file review staff for improved accuracy in loan processing.
  • Performed quality control reviews of loan files and exception documentation.
  • Researched and resolved loan file exceptions to maintain compliance.
  • Provided system support and development for operational enhancements.
  • Facilitated customer service through effective oral and written communication.

Consumer Lending Processor

Associated Bank
Stevens Point
10.1995 - 01.2005
  • Conducted quality control reviews of loan files and exception documentation.
  • Resolved loan file exceptions through thorough research and analysis.
  • Provided support to branches, call centers, and other departments for issue resolution.
  • Executed reconciliation of general ledgers to ensure financial accuracy.
  • Supported data entry for loan applications to maintain accurate records.
  • Ensured system support and development aligned with operational needs.
  • Verified data transfer accuracy from application systems to host systems.
  • Performed functional and regression testing of LendingPRO to enhance software reliability.

Skills

  • System analysis and data analysis
  • Technical support and application support
  • User requirement analysis and requirements gathering
  • Business process improvement
  • Project management and change management
  • Quality assurance and troubleshooting
  • Documentation skills and technical documentation
  • Team collaboration and effective communication
  • Adaptability and reliability
  • Self-motivation and coaching
  • Vendor management and user acceptance testing
  • End user support and system upgrades

Projects Extracurricular

  • Project title, MM/DD/YY, Describe what you did/built etc.
  • Activity, MM/DD/YY, Describe what you did/built etc.
  • Accomplishments
  • MM/DD/YY, Describe what you did/built etc.

Affiliations

  • Amber Lake Association Secretary
  • Advanced Scuba Certification

Accomplishments

  • Regularly receive exceeds expectation ratings on reivews

References

References available upon request.

Timeline

Systems Analyst Team Lead

Associated Bank
02.2021 - Current

Residential Loan System Analyst

Associated Bank
07.2014 - 02.2021

Residential Lending Test Analyst

Associated Bank
12.2010 - 07.2014

Consumer Loan Processing Supervisor

Associated Bank
01.2005 - 12.2010

Consumer Lending Processor

Associated Bank
10.1995 - 01.2005

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Stephaine Johnson