Stephanie Johnson
Grand Rapids
Summary
Senior project manager with 15+ years of experience in leading projects and teams. Expertise in cross-functional collaboration and problem-solving, consistently delivering projects on time and within budget. Proven track record of exceeding client expectations through effective project execution.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Steelcase Studio b
Grand Rapids
05.2026 - Current
- Led cross-functional teams to deliver projects on time and within budget despite competing deadlines.
- Facilitated stakeholder communication to ensure project alignment and clarity throughout execution.
- Mentored junior project managers on best practices and methodologies for improved performance.
- Developed processes and strategies for project execution team to address gaps during scaling.
- Liaised between senior management and project teams to maintain effective communication.
- Ensured continuous alignment among stakeholders by facilitating clear communication channels.
Lead Customer Experience Manager
Steelcase Studio b
Grand Rapids
10.2025 - 05.2026
- Developed strategies for front-end operations to enhance customer experience and support growth.
- Led hiring and onboarding processes for new customer experience staff.
- Unified existing customer experience team through standard work processes and collaborative tools.
- Established change control board to oversee effective process improvements.
- Analyzed customer data to identify trends, informing strategic decisions and enhancing relationships.
- Coordinated communication initiatives with marketing to keep stakeholders engaged.
- Guided team in addressing challenging customer situations with professionalism.
- Conducted regular meetings with customer service team to review objectives and performance metrics.
Senior Project Manager
Steelcase Studio b
Grand Rapids
05.2025 - 10.2025
- Developed process and strategy for the project execution team to fill gaps in process as the team scaled for growth.
- Worked with new pods introduced into the Studio b team to help onboard them into the culture and workflow by teaching and helping drive process development.
- Led multiple cross-functional teams to deliver projects with competing deadlines on time and within budget.
- Facilitated communication between stakeholders to ensure project alignment and clarity.
- Mentored junior project management and customer experience team members in best practices and tools.
- Collaborated with senior management on strategic planning initiatives for ongoing projects.
Project Manager
Steelcase Studio b
Grand Rapids
10.2022 - 05.2025
- Led multiple cross-functional teams to deliver projects with competing deadlines on time and within budget from initiation to installation.
- Mentored junior team members in project management best practices and tools.
- Collaborated with senior management on strategic planning initiatives for ongoing projects.
Project Manager
Steelcase Inc.
Grand Rapids
11.2019 - 10.2022
- Led cross-functional teams to deliver projects on time and within budget.
- Coordinated project schedules and resource allocation for multiple initiatives.
- Managed project risks and developed mitigation strategies proactively.
- Utilized project management software to track progress and document changes.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Applications Design Manager
Steelcase Health
Grand Rapids
09.2017 - 11.2019
- Executed functional leadership within design team, delegating projects that enhanced field sales opportunities.
- Developed strategies and processes that aligned with organizational goals to create new revenue streams.
- Established a design support team at center of design excellence to fulfill health category objectives.
- Provided leadership with data and metrics that demonstrated growth and revenue generated from design support.
- Identified individual strengths and growth areas, fostering peer-to-peer learning among team members.
- Mentored contract resources and junior staff to ensure delivery of high-quality design outputs.
- Facilitated design dialogue and showroom tours during customer visits to promote collaboration.
Applications Designer, Team Leader
Steelcase Health
Grand Rapids
02.2014 - 09.2017
- Facilitated annual healthcare design conference presentations, showcasing clinical design concepts and expertise.
- Conducted showroom tours and design discussions to foster collaboration during client visits.
- Developed tailored training curriculum for dealer designers, focusing on healthcare-specific modular product applications.
- Planned and coordinated design training sessions at dealer sites and design day events.
- Guided dealers through custom solution request processes, enhancing client satisfaction.
- Supported internal teams in field sales with high-level design concepts based on clinical research.
- Traveled nationwide to educate dealer designers on integrating modular products into architectural frameworks.
- Identified strengths and growth opportunities, improving clinical design competency for dealer services team in Mexico.
Applications Designer
Steelcase Health
Grand Rapids
02.2012 - 02.2014
- Designed user-friendly applications for healthcare environments.
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Managed multiple projects simultaneously while meeting tight deadlines set by clients.
- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
Contract Applications Designer
Steelcase Health
Grand Rapids
03.2010 - 02.2012
- Supported internal teams and dealer network with high-level healthcare design concepts derived from research and insights.
- Facilitated design workshops and guided showroom tours to enhance customer collaboration.
- Advised dealers on specials process to aid in custom solution development.
Contract Project Designer
Custer Office Environments
Grand Rapids
03.2006 - 03.2010
- Executed space planning and created specifications for Custer Workplace Interiors.
- Conducted specification audits to ensure compliance and quality standards.
- Developed bid responses to secure project opportunities on a contract basis.
Project Designer
Custer Office Environments
Grand Rapids
11.2004 - 03.2006
- Measured existing spaces and produced accurate 'as built' drawings for documentation.
- Developed specifications, conducted audits, and created bid responses with installation drawings.
- Led design efforts for large systems furniture projects and presented design concepts to end users and key decision makers for project approval.
- Mentored junior designers on best practices.
Designer
Allied Office Interiors
Lansing
06.2002 - 10.2004
- Measured existing spaces and produced 'as-built' drawings for accurate documentation.
- Developed specifications and conducted audits to ensure compliance with project standards.
Education
Advanced Studies Certificate in Design Thinking And Innovation Management -
Kendall College of Art And Design
Grand Rapids, MI08-2016
Bachelor of Arts - Interior Design
Michigan State University
East Lansing, MI05-2002
Skills
- Project management and strategy development
- Scope and resource management
- Milestone tracking
- Cross-functional collaboration
- Client relationship management
- Team leadership and building
- Training and mentoring
- Process design and improvement
- Problem solving
Certification
- PMP 4108202
- NCIDQ 025774
Software
- AutoCAD
- CET
- Sketchup
- Microsoft Office Suite
- Smartsheet
- Salesforce
Timeline
Senior Project Manager
Steelcase Studio b
05.2026 - Current
Lead Customer Experience Manager
Steelcase Studio b
10.2025 - 05.2026
Senior Project Manager
Steelcase Studio b
05.2025 - 10.2025
Project Manager
Steelcase Studio b
10.2022 - 05.2025
Project Manager
Steelcase Inc.
11.2019 - 10.2022
Applications Design Manager
Steelcase Health
09.2017 - 11.2019
Applications Designer, Team Leader
Steelcase Health
02.2014 - 09.2017
Applications Designer
Steelcase Health
02.2012 - 02.2014
Contract Applications Designer
Steelcase Health
03.2010 - 02.2012
Contract Project Designer
Custer Office Environments
03.2006 - 03.2010
Project Designer
Custer Office Environments
11.2004 - 03.2006
Designer
Allied Office Interiors
06.2002 - 10.2004
Advanced Studies Certificate in Design Thinking And Innovation Management -
Kendall College of Art And Design
Bachelor of Arts - Interior Design
Michigan State University