Stephanie Jones
Bronx,NY
Summary
Dedicated and dependable professional with experience in customer service, team supervision, and security operations. Proven ability to manage daily operations, lead teams, and maintain safe, organized environments. Strong communication, problem-solving, and multitasking skills with a focus on efficiency and customer satisfaction. Seeking an opportunity to contribute my experience and grow within a professional company
Overview
7
7
years of professional experience
1
1
Certification
Work History
SECURITY SUPERVISOR
Madison Security Group Inc
Bronx, NY
10.2021 - Current
- Reporting everything that came to occurrence while on duty. To detect & deter all situations whether if its big or small. Responding to all radio entries being sent.
- Supervising 6 buildings, 2 parking lots & 1 office making sure everything is safe & secured during my tour.
- Writing reports on complaints, N.Y.P.D, E.M.S, F.D.N.Y arrival and departure, escorting a body off the property, maintenance issues & write-ups for guards for failure to perform post duties.
- Reporting all events back to my dispatch & keeping them updated throughout the tour.
- Making sure my guards are in full proper uniform & look presentable before sending them on post. As well as training all new officers before sending them post.
- Responding to all tenant complaints or equipment malfunctions to find a solution on whatever the situation may be.
- Conducting hourly or Bi- hourly post checks, parking lot checks & building perimeter checks
CASHIER/ COORDINATOR
T.J. MAXX
NY, NY
11.2018 - 10.2021
- Making sure customers leave the store with satisfied customer service. Getting customers to apply for the store credit card to build loyalty between the store & the customer.
- Managing the store checkout line to be attentive to the customers as well as the cashiers to make sure the checkout line is moving in a timely matter.
- Handling payments at the register, keeping track of receipts and sales.
- Contributed to customer appliance of the store credit card & getting donations for charity.
- Training all new employees for the position of being a cashier, making sure the employee learns and understand the cash register & the importance of customer service.
Education
High School Diploma -
Archimedes Academy
Bronx, NY08.2018
Skills
- Software Expertise (Microsoft Word, Google Docs, Power Point, One Drive)
- Daily incident reporting
- Emergency response
- Policy enforcement
- Communication Tools (E-Mail, Phone, WhatsApp, Fax)
- CCTV monitoring
- Staff management
- Security personnel training
- Team leadership
- Supervisor/Coordinator
- Solution Oriented
- Adaptive & Instantaneous to the work environment
Certification
- Security Guard Licence
- Security Guard Training Certificate
Timeline
SECURITY SUPERVISOR
Madison Security Group Inc
10.2021 - Current
CASHIER/ COORDINATOR
T.J. MAXX
11.2018 - 10.2021
High School Diploma -
Archimedes Academy