Stephanie Jorgensen
Mesa,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Owner/Manager
Evil Twin Motorcycle
01.2018 - 05.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Devised processes to boost long-term business success and increase profit levels.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Trained and developed team members to build human capital.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Aligned branding initiatives and sales strategies with client goals.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Sales Associate
JCPenney
05.2011 - 10.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Waitress
Golden Corral Buffet And Grill
09.2002 - 06.2004
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Box Elder High School
Brigham City, UT2003
Skills
- Business Development and Planning
- Customer Relationship Management
- Verbal and Written Communication
- Company Safety Standards
- Active Listening
- Staff Management
- Strategic Vision
- Time Management
- Team Collaboration
- Product Availability
- Project Deadlines
- Supplier Partnerships
Timeline
Owner/Manager
Evil Twin Motorcycle
01.2018 - 05.2022
Sales Associate
JCPenney
05.2011 - 10.2012
Waitress
Golden Corral Buffet And Grill
09.2002 - 06.2004
High School Diploma -
Box Elder High School
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