Stephanie Keeton
Muskogee ,OK
Summary
Dynamic Optical Assistant with a proven track record at Fort Gibson Family Eyecare, enhancing patient satisfaction through exceptional customer service and efficient appointment management. Skilled in Microsoft Excel, Google Drive and adept at fostering team collaboration, I streamline operations and ensure quality care, contributing to a positive office environment and improved patient experiences.
Overview
20
20
years of professional experience
Work History
Optical Assistant/Office Assistant
Fort Gibson Family Eyecare
09.2024 - Current
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
Office Assistant/Optical Technician
Debbie Coy OD, PLLC
06.2005 - 09.2024
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
Education
GED -
Fort Gibson High School
Fort Gibson, OKSkills
Great Customer Service
Team Oriented
Organizational
Communication
Microsoft Word, Excel
Google Drive, Gmail
Timeline
Optical Assistant/Office Assistant
Fort Gibson Family Eyecare
09.2024 - Current
Office Assistant/Optical Technician
Debbie Coy OD, PLLC
06.2005 - 09.2024
GED -
Fort Gibson High School
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