Stephanie Keziah
Charlotte,NC
Summary
I am a customer-service oriented associate with extensive experience in retail settings, as an entry level associate as well as in leadership and management roles. I am seeking to expand my knowledge in any role I take on by working collaboratively and competitively to set myself apart and establish myself. I am always actively making moves alongside my team to further the success of the company.
Overview
2025
2025
years of professional experience
Work History
Assistant
A1 Self Storage
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Kept office neat and tidy including janitorial work such as cleaning restrooms and keeping floors clean.
- Filed paperwork into appropriate folders and cabinets.
- Assisted clients in locating their storage units across the lot, as well as keeping locks and keys secured.
- Processed payments with credit, debit, or check.
Shift Supervisor
CVS Health
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills according to protocols.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Operated self-checkouts and solved any issues that may arise regarding these machines.
- Responded to and resolved customer questions and concerns, including returns, coupon issues, and other every day problems as needed.
- Helped store management meet standards of service and quality in daily operations, such as store compliance walks.
- Inventory management in the form of Cycle Counts and Quick Picks (daily counts)
- Completed Pick&Pack (to-go) orders by shopping, packing, and printing/labeling each order.
- Unloaded trucks and stocked merchandise as needed.
- Assisted customers in the photo lab, as well as creating/building special orders. Fixing photo equipment malfunctions by troubleshooting and correcting issues.
Cashier/Customer Service Associate
Circle K Stores
08.2021 - 09.2024
- Operating cash register and accurately processing payments, returns, and exchanges
- Maintaining cleanliness of checkout area by cleaning counters, shelves and windows
- Performing opening and closing procedures, such as counting cash register, filing reports, and cleaning
- Helping restock shelves when necessary to maintain an organized display area
- Managing large amounts of cash accurately during busy hours in a fast-paced environment
Shift Leader
Walgreens
02.2019 - 08.2021
- Delegating tasks to cashiers and customer service associates and checking their work
- Handling disputes/issues when called for assistance by cashiers
- Receiving warehouse shipments including repacks and full cases/pallets/totes, documenting each shipment, and unloading shipments
- Receiving refrigerated and frozen food shipments properly, checking truck temperatures and ensuring food safety by immediately storing these items appropriately in coolers and freezers
- Making reports and communications to asset protection managers/police about incidents in store such as shoplifting or credit card scamming
- Checking store emails and task message boards and responding in a timely manner
Designated Hitter (Pharmacy Assistance)
Walgreens
05.2018 - 02.2019
- Removing recalled items from all locations in store and placing them in designated area, aka 'pull and quarantine'/documenting
- Counting down tills each night and creating deposits, including proper documentation and/or paperwork
- Cash handling such as receiving change orders from guards in a timely manner
- Completing cash reports for each business day and balancing the store cash safe/carryover drawer
- Inventory counts
- Assisting the pharmacy when called for help, including filling and selling prescriptions, filing by alphabetical and numerical order, preparing paperwork for vaccinations, and proper medication handling
- Checking in vendors and assisting with merchandising and placement
- Handling resets and revisions on store shelves, setting deal tables and creating markdowns
- Hanging up monthly/weekly ad tags and price changes
- Training new hires on policies and procedures and teaching them how to better perform their duties
- Opening and closing the store as needed/trusted keyholder
- Responding to emergencies that arose and corresponding/communicating with law enforcement and corporate
- Prepared end-of-shift reports for management review and approval
- Monitored tapes or digital recordings to identify source of losses
Customer Service Associate
Walgreens
01.2018 - 05.2018
- Handling cash/credit/debit transactions with accuracy
- Providing exceptional customer service with patience, care and compassion, as dealing with patients with disabilities can be delicate
Cashier
Family Dollar
01.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Received and unloaded truck deliveries as needed, adhering to proper protocols such as checking freezer inventory temperatures and keeping log of every delivery.
- Stocked shelves as needed including freezers, coolers, and all sales floor locations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Kept store neat and tidy, including cleaning restrooms, sweeping/mopping floors, and facing shelves nightly.
Education
High School Diploma -
Performance Learning Center High School
Charlotte, NC07.2012
Skills
- Payment Collection
- Till Management
- Report Preparation
- Upselling
- Return and Exchange Processing
- Problem-solving abilities
- Task Prioritization
- Work Ethic and Integrity
- Store merchandise stocking
- Relationship Building
- Professionalism
- Cash Handling
- Multitasking Abilities
- Issue Resolution
Timeline
Shift Supervisor
CVS Health
09.2024 - Current
Cashier/Customer Service Associate
Circle K Stores
08.2021 - 09.2024
Shift Leader
Walgreens
02.2019 - 08.2021
Designated Hitter (Pharmacy Assistance)
Walgreens
05.2018 - 02.2019
Customer Service Associate
Walgreens
01.2018 - 05.2018
Cashier
Family Dollar
01.2016 - 01.2018
High School Diploma -
Performance Learning Center High School
Assistant
A1 Self Storage
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