Yobana Marin-Cortez
Duluth,GA
Summary
Ambitious, career-focused job seeker, anxious to obtain an a position to help launch career while achieving company goals. Motivated and fast learning. That is just a part of what I can bring to the work environment.
Overview
6
6
years of professional experience
Work History
Assistant
Superior Auto Styling
Norcross, GA
06.2022 - Current
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Maintained front desk to provide positive first impression.
- Greeted guests and vendors to assist in navigating space.
- Used scheduling software to delegate resources and manage calendars.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Coordinated repairs for office equipment to keep equipment functional and running.
- Stocked inventory and ordered office and kitchen supplies.
- Participated in credit and collections activities.
- Performed accounting or financial analysis.
Maintenance Supervisor
Georgia Facility Services
Atlanta, GA
01.2022 - Current
- Kept records of parts and equipment used in projects to update inventory.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Reported project progress, site problems and labor status to supervisors.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
- Monitored employee work levels and optimized performance with strategic approaches.
Virtual Customer Service Representative
sunshine logistics
Lilburn, GA
05.2020 - 01.2021
- Assisted customers with product returns and exchanges.
- Monitored all incoming emails, phone calls and online chats promptly.
- Answered incoming calls from customers seeking assistance with product information or orders.
- Maintained up-to-date knowledge of company products and services.
- Developed strategies for improving customer service satisfaction levels.
- Responded to customer inquiries via telephone, email and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
IHOP
Norcross, GA
11.2019 - 09.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Garnished dishes and beverages to serve visually appealing menu items.
- Leveraged microsoft skills to input and compile data gathered from various sources.
Housekeeping Supervisor
Miranda's Cleaning Services
Lawrenceville, GA
10.2017 - 04.2020
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Communicated with maintenance team on damages to repair.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Managed team of employees, daily progress reports and overall project planning.
Education
Information Technology
Western Governors University
Salt Lake City, UT12-2025
High School Diploma -
Sanger High School
Sanger, CA06-2017
Some College (No Degree) - Radiologic Technology
Georgia State University
Atlanta, GASkills
- Office Equipment Troubleshooting
- File Management
- Project Coordination
- Meeting Coordination
- Event Planning
- Schedule and Calendar Management
- File and Record Keeping
- Positive and Professional
- Computer Skills
- Support Services
- Spanish Translation
- Payment Collection
- Refund Processing
- Call Center Operations
Affiliations
- Volunteered at Wilson and Lincoln Elementary
- Volunteered at Grace Gardens Senior Care (Retirement Home)
Timeline
Assistant
Superior Auto Styling
06.2022 - Current
Maintenance Supervisor
Georgia Facility Services
01.2022 - Current
Virtual Customer Service Representative
sunshine logistics
05.2020 - 01.2021
Server
IHOP
11.2019 - 09.2020
Housekeeping Supervisor
Miranda's Cleaning Services
10.2017 - 04.2020
Information Technology
Western Governors University
High School Diploma -
Sanger High School
Some College (No Degree) - Radiologic Technology
Georgia State University
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