Marsi Gillespie
Granville,OH
Summary
I am seeking a remote, hybrid or in person part-time position with emphasis on customer service. I feel that good customer service is key to the success of any company. I enjoy helping people with their problems and/or purchases and look forward to continuing to do so.
Overview
5
5
years of professional experience
Work History
Assistant
High-End Art Gallery
- Assisted buyers in purchases of works by Red Skelton, Patrick Nagel and others.
Leasing Agent/Office Manager
Large Apartment Complex
- Managed payroll, accounts receivable, and handling personal banking for owners of two different companies.
Photo Lab Manager
Well-Known Big Box Store
- In charge of the photo lab.
- Maintained copiers and printers and other machinery.
- Self-taught how to make calendars, mount canvases and create books.
- Handled outgoing and incoming files of film to be printed per customer preferences.
- This was a fast-paced environment with a high degree of customer service involved.
- During my first year, our department received a 98% approval rating from Fuji inspections, the highest it had ever received.
Accounts receivable supervisor
Key source medical
Cincinnati, OH
05.1997 - 10.2002
- Developed and maintained relationships with clients regarding payment terms.
- Identified past due accounts and contacted account holders to arrange payment.
Office Manager
Custom Millcraft
Cincinnati, Ohio
10.1997 - 05.2002
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- AP/AR, answer incoming calls (six lines), greet clients, liaison between contractors, shop workers, and engineers. Responsible for all company banking and personal banking for owner.
Education
High School Diploma -
Granville High School
Granville, OHLiberal Arts
Ohio State University
Columbus, OhioSkills
Customer service
Problem-solving
Time management
Office manager
Call Center
Accounts receivable management
Conflict resolution
Payment negotiations
Debt collection
Collections expertise
Payment schedule determination
Account reconciliation
Customer relations
Accounts receivable
Decision-making
Communication skills
Customer service management
Phone and email etiquette
Verbal and written communication
Multi-line phone systems
Office equipment troubleshooting
Mail sorting and distribution
Multitasking and organization
Office equipment operation
Call reception
Positive and professional
Office oversight
Multitasking Abilities
Professional and mature
Timeline
Office Manager
Custom Millcraft
10.1997 - 05.2002
Accounts receivable supervisor
Key source medical
05.1997 - 10.2002
Assistant
High-End Art Gallery
Leasing Agent/Office Manager
Large Apartment Complex
Photo Lab Manager
Well-Known Big Box Store
High School Diploma -
Granville High School
Liberal Arts
Ohio State University