Stephanie Kilgore

Work History

Small Business Owner

Skwaxdesigns/ Stephsbydesign

11.2018 - 03.2024

Managed daily operations for successful small business, ensuring efficient processes and quality services.
Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Promoted business via social media to generate leads and maximize brand identity.
Managed purchasing, sales, marketing and customer account operations efficiently.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Loaded and unloaded boxes and pallets of merchandise weighing as much as 60 pounds.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Handled cash, check and credit cards, processing transactions onsite for products and services.

Home Sellers Home Sitter

The Johnson Family

03.2023 - 09.2023

Prepared food and water following instructions from pet owners.
Gave animals proper attention to promote secure environment in owner's absence.
Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
Exercised animals regularly with walks and rigorous play activities.
Communicated professionally with pet owners via phone, email, and text.
Managed pet and safety and wellness in owners' absence by securing yard gates and removing items that could hazardous.
Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
Kept cages, kennels, play yards, and grooming areas neat and clean.
Enhanced child safety by closely monitoring activities and maintaining a clean, hazard-free environment.
Assisted parents with daily routines, including morning preparations, transportation to school, and after-school care.
Helped successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.

Volunteer

Hill AFB Booster Club

06.2018 - 11.2018

Assisted with special events and programs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Maintained clean, neat, and operational facilities to serve program needs.
Represented organization positively and professionally while providing community with much-needed services.

Customer Service Representative

HomeGoods, TJX Companies

11.2014 - 05.2016

Answered constant flow of customer calls with minimal wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Offered advice and assistance to customers, paying attention to special needs or wants.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.

Sales Associate

New York & Company

10.2013 - 02.2015

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Maintained clean and organized store environment for optimal customer experience and ease of locating merchandise.
Enhanced visual appeal of store by constructing creative displays that showcased featured products effectively.

Cashier Associate

Nordstrom Rack

02.2009 - 10.2009

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.

Sales Associate

DSW Shoe Store

12.2008 - 02.2009

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Generated new sales leads to achieve and exceed monthly sales goals.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Helped customers locate products and checked store system for merchandise at other sites

Sales Associate

Macys

10.2006 - 05.2008

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Conducted sales in home department.
Located fine China for wedding guests from bridal.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Answered questions about store policies and addressed customer concerns.
Greeted customers and helped with product questions, selections, and purchases.
Helped customers locate products and checked store system for merchandise at other sites.

Summary

Overview

Work History

Small Business Owner

Home Sellers Home Sitter

Volunteer

Customer Service Representative

Sales Associate

Cashier Associate

Sales Associate

Sales Associate

Education

No Degree - Medical Coding

High School Diploma -

Skills

Timeline

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