Stephanie Kinney-Black
Decatur,IL
Summary
I am a quick learner and hard worker, when i put my mind to something i am determined to get it accomplished. I enjoy working with others especially helping if needed. The job i have now i take care of people in there homes. I go by the care plan client have which all clients have different care plans, Compassionate homecare aide focused on helping clients maintain personal hygiene and assisting with all aspects of activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
17
17
years of professional experience
Work History
Back Up Cell Tech
Hydro Gear
08.2024 - Current
- Reduced downtime, performing timely repairs and upgrades to equipment
- Change tools
- Make moves when needed
Silver Mentor
Hydro Gear
09.2021 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
Home Care Aide
Addus Homecare
03.2008 - Current
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Planned optimal meals based on established nutritional plans.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Assisted patients with tasks and to alleviate burden on family members.
- Monitored and reported clients' progress.
- Improved patient outlook and daily living through compassionate care.
Call Center Representative
Convey Health Solutions
10.2017 - 05.2018
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Used prescribed call lists to place up to [Number] calls per day in fast-paced environments and maintained [Number]% conversion rate.
- Assisted [Number]+ callers per week in fast-paced environment.
- Evaluated customer account information to assess current issues and determine potential solutions.
Assembly Line Worker
Innovative Staff Solutions
02.2017 - 05.2017
- Formed assemblies and subassemblies using tools
- Checked parts against stock lists, blueprints and material specifications to verify compliance with standards.
- Positioned and aligned components to complete accurate assembly work.
- Smoothed surfaces to enhance alignment of parts and finishes.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
Education
GED -
Richland Community College
Decatur, IL3 2013
Skills
- Care plan management
- Client documentation
- Client safety and first aid
- Community activities
- Grooming and bathing assistance
- General housekeeping ability
- Reliable transportation
- Understands mobility assistance needs
Timeline
Back Up Cell Tech
Hydro Gear
08.2024 - Current
Silver Mentor
Hydro Gear
09.2021 - Current
Call Center Representative
Convey Health Solutions
10.2017 - 05.2018
Assembly Line Worker
Innovative Staff Solutions
02.2017 - 05.2017
Home Care Aide
Addus Homecare
03.2008 - Current
GED -
Richland Community College
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