Stephanie Klinger
Carlisle,PA
Summary
Performance-driven professional with stellar record of accomplishments in connection with guarantors and customers. Proactive, well-organized, successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
21
21
years of professional experience
Work History
Guarantor Rep II
PHEAA
Harrisburg, PA
12.2008 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Research incoming guarantor payment, any history of borrower payments, and to identify how to proceed with the situation at hand.
- maintain work statistics for job performance.
- Adheres to the company's attendance policy.
- Performs other duties as assigned.
- Identify potential liability exposure and ensures proper action is taken.
Customer Service Rep II
PHEAA
Harrisburg, PA
08.2006 - 12.2008
- Promote and support professionalism in the daily performance of all service activities.
- Responsible for providing professional and accurate responses, both verbal and written to schools, lenders, guarantors, and other institutions and agencies via telephone.
- Call schools for enrollment history of borrowers, refunds that needed to be made, and for financial account history.
Clerk III
PHEAA
Harrisburg, PA
12.2004 - 08.2006
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Work cure accounts to locate valid phone numbers and addresses for borrowers.
- Work special priority projects for supervisor
Clerk II
PHEAA
Harrisburg, PA
10.2001 - 12.2004
- Interacted with customers by phone, email or in-person to provide information.
- Make out-bound collection calls to borrowers and endorsers of student loans to resolve delinquencies.
- Work problem accounts to resolve escalated issues
Education
Associates Degree - Early Childhood Education
Harrisburg Community College
Harrisburg, PASkills
- Attention to detail
- Confidentiality, adaptability
- Customer service
- Trouble shooting
- Basic computer
- Team work
- Financial Aid industry knowledge
- Problem solving
- Social awareness, self awareness
- Research
- Commitment to deadline and details
Accomplishments
Employee of the month
Star performer
Timeline
Guarantor Rep II
PHEAA
12.2008 - Current
Customer Service Rep II
PHEAA
08.2006 - 12.2008
Clerk III
PHEAA
12.2004 - 08.2006
Clerk II
PHEAA
10.2001 - 12.2004
Associates Degree - Early Childhood Education
Harrisburg Community College
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