Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Manager
Chapter Aesthetics Studio
03.2022 - 04.2024
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Clinical Assistant
Jones Eye Clinic
03.2021 - 03.2022
Sanitized, restocked, and organized exam rooms and medical equipment.
Assisted patients with basic care needs.
Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
Followed comprehensive clinical protocols to safeguard patient safety.
Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
Documented vital signs and health history for patients in clinic and hospital environments.
Maintained up-to-date patient records with medical histories and test results.
Education
No Degree - Business Management
DMACC
Boone, IA
08.2006
High School Diploma -
Maple Valley
Mapleton, IA
05.2005
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Operations Management
Staff Management
Staff Development
Business Administration
Teamwork and Collaboration
Accomplishments
Business Leadership Certification
Business Management Certifications
Presidents Choice
Best Performing
Timeline
Manager
Chapter Aesthetics Studio
03.2022 - 04.2024
Clinical Assistant
Jones Eye Clinic
03.2021 - 03.2022
No Degree - Business Management
DMACC
High School Diploma -
Maple Valley
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