Overview
Work History
Timeline
StoreManager
Stephanie K. Young

Stephanie K. Young

Columbia,South Carolina

Overview

23
23
years of professional experience

Work History

Customer Service Specialist

Verizon Wireless
Columbia, SC
02.2001 - 08.2009
  • Responsible for receiving inbound calls in a high-volume call center
  • Analyzed and resolved billing issues
  • Provided information about products and services
  • Assisted with training and developing new employees
  • Analyzed customer concerns while exceeding set statistics

Administrative Assistant/Office Manager

Corbitt Auto Transport
Columbia, SC
10.2010 - 10.2016
  • Managed multiple drivers while providing drivers with fuel as needed
  • Tracked their utilization of fuel, logs, and bill of lading
  • Responsible for ensuring all necessary information is forwarded to the bank for processing and payment
  • Responsible for processing payroll weekly
  • Provided drivers with supplies as needed, scheduled time off, and filed any necessary documents to ensure the company complies with state and federal regulations
  • Responsible for ensuring drivers were aware of company policies and procedures
  • Required to be on-call for management as needed for miscellaneous needs

Estate Care Center/Research Remediation Analyst

Wells Fargo Bank, NA
Columbia, SC
11.2016 - 06.2024
  • Served as an advocate for family members and/or personal representatives for decreased customers who call our call center looking to handle financial affairs across the United States
  • Assisted Wells Fargo- branch bankers call when customers come into a branch
  • Required to take ownership and personal accountability to support and deliver stellar service
  • Lead Branch bankers through the steps to secure all accounts and perform necessary steps to handle immediate needs and maintenance accounts
  • Worked with leadership, teams, and across the company to remove obstacles and identify opportunities to improve the experience for the deceased customer's families/members/representatives
  • Built relationships with several lines of business across the enterprise to collaborate and to assist our customers' family members/representatives

Timeline

Estate Care Center/Research Remediation Analyst

Wells Fargo Bank, NA
11.2016 - 06.2024

Administrative Assistant/Office Manager

Corbitt Auto Transport
10.2010 - 10.2016

Customer Service Specialist

Verizon Wireless
02.2001 - 08.2009

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Stephanie K. Young