Stephanie Patrick
Kenmore,WA
Summary
Manage technical writing and instructional design teams to create and oversee release documentation for web and mobile applications, including user manuals and technical documentation. Collaborate with sales, marketing, regulatory, and quality teams to prioritize content development and ensure effective deployment. Recognized for high productivity and efficient task completion, with expertise in operational strategy and team leadership. Strong communication and problem-solving skills drive successful project outcomes and team collaboration.
Overview
22
22
years of professional experience
Work History
Director, Product Documentation & Training
AirStrip Technologies
01.2022 - Current
- Acting liaison between application development and production for product documentation creation, management and control.
- Create, validate, deploy, and manage limited and general release documentation to internal and external customers.
- Work closely with external customers to develop and manage customer-specific content.
- Work closely with marketing, regulatory, and quality teams to produce and oversee the development, quality, organization, and deployment of product content for the AirStrip product portfolio.
- Manage product knowledge transfer between development, operations, account management, sales, and installation teams.
Product Documentation & Release Manager
AirStrip Technologies
01.2014 - 01.2022
- Responsible for the development and management of product documentation for all UI and server releases across all products.
- Create, validate, deploy, and manage limited and general release documentation and knowledge transfer between development, operations, and installation.
- Drafted, edited, and revised internal and customer-facing product documentation.
- Selected photographs, drawings, sketches, diagrams, and charts to help illustrate the intent or meaning of technical terms and processes.
- Studied drawings, specifications, mockups, and product samples to integrate and delineate technology into procedures and user steps.
- Obtained a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
- Evaluated current content and developed innovative approaches for improvement.
Senior Business Analyst
AirStrip Technologies
01.2012 - 01.2014
- Responsible for working in a cross-functional capacity to provide functional expertise, due diligence, and feasibility analysis for AirStrip Patient Monitoring.
- Translated high-level business requirements and architecture to specific technical deliverables to be included as part of a new project proposal and/or existing product lifecycle.
- Provided technical expertise for all systems to promote the product and drive towards consistency in delivery.
- Promoted best practices and standards for quality in all aspects of technology development from project concept to launch.
- Worked in partnership with internal team leaders to conduct due diligence and tech feasibility, including managing the development of any prototypes or POCs as necessary to validate new or unproven proposed solutions.
- Participated in the initial phases of new projects to provide technical direction and domain expertise to aid in scoping, prioritization, and technical requirements.
- Evaluated third-party products, software, and services for enterprise use across the organization.
Instructional Design Manager
Accenture
01.2007 - 01.2010
- Managed the design and implementation of corporate training courses/products, collaborated on solution options/trade-offs, estimated costs, created and managed approach and timeline, created and managed resource plans, identified and managed risks and mitigation plans, identified sponsor expectations, and gained sign-off by all stakeholders.
- Adapted and applied standard methods and best practices to meet client needs/preferences.
- Created budget and work plan/task list, oversaw adherence.
- Synthesized and distilled key findings from complex sets of information.
- Managed and directed design, content, and media team leads for both technical and non-technical aspects of the project.
- Managed course testing and implemented feedback, as appropriate.
- Ensured the quality of all project deliverables.
- Managed relationships with deployment, delivery, and support, and other teams to ensure clear communication and smooth transition from development to deployment/delivery.
- Encouraged the reuse of architectures and processes to meet requirements.
- Identified project resource needs, defined roles and expectations of team members, and ensured resources were utilized effectively.
Sr. Director Training and Development
CROSSMARK
01.2004 - 01.2006
- Responsible for setting and implementing corporate training vision and strategy for 4000+ employees including CBT, WBT, ILT, and OJT.
- Developed, trained, coached, and mentored direct reports (was responsible for 10 direct staff and 45+ field trainers, including executive management).
- Worked with executive-level management and board members (managing sideways) to ensure project deliverables and success measures based on strategic direction, business process, and need.
- Provided visibility to metrics to appropriate levels of management.
- Designed and conducted Train-the-Trainer (TTT) courses for competency-based subjects for 800+ field leaders and 45+ executives.
Education
BS - Communications
University of Arizona
Skills
- Microsoft Office Suite
- Authoring tools
- Learning management systems
- Web conferencing tools
- Product documentation
- Effective communication
- Content development
Websites
Timeline
Director, Product Documentation & Training
AirStrip Technologies
01.2022 - Current
Product Documentation & Release Manager
AirStrip Technologies
01.2014 - 01.2022
Senior Business Analyst
AirStrip Technologies
01.2012 - 01.2014
Instructional Design Manager
Accenture
01.2007 - 01.2010
Sr. Director Training and Development
CROSSMARK
01.2004 - 01.2006
BS - Communications
University of Arizona