Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Lalor

Farmingdale,NY

Summary

Dedicated and upbeat professional with history of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

14
14
years of professional experience

Work History

Administrative Support Coordinator

Northwell Health
06.2023 - Current
  • Managed calendars for multiple doctors, effectively arranging appointments and preventing scheduling conflicts.
  • Demonstrated strong attention to detail through thorough preparing documents for incoming patients.
  • Worked closely with others to accomplish timely check in and seamless transitions throughout appointments.
  • Greeted patients with professionalism and enthusiasm to provide support and direct patients throughout their visit.
  • Answered phone calls and responded to inquiries regarding scheduling and visit expectations from medical providers as well as patients.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to management.
  • Provided clerical support to medical providers by copying, scanning, and filing documents.

Barista Shift Supervisor

Starbucks
11.2018 - Current
  • Trained and supervised baristas to maintain and uphold store policies and provide world-class customer service.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Managed merchandising, ordering, and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Accurately completed end-of-day financial tasks worth over $8,000 of cash and card transactions daily.
  • Directed activities of team of skilled workers preparing and serving orders.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced environment.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Engendered customer loyalty by remembering personal preferences and allergy information.

Executive Assistant

Future Stars Summer Camp
06.2010 - 08.2017
  • Provided multi-leveled administrative support
  • Facilitated training and onboarding for incoming staff
  • Answered and screened telephone calls in an appropriate and timely manner
  • Utilized Microsoft Suite programs to efficiently monitor transportation schedules
  • Maintained department files and databases; performed standard clerical functions
  • Acted as liaison between campers, parents, and staff
  • Promoted various camp programs during off-season recruiting sessions

Executive and Teaching Assistant

SUNY Purchase
01.2015 - 01.2016
  • Reviewed incoming e-mail; maintain the confidentiality of sensitive documents
  • Prepared teaching materials for Intro to Criminal Law class and set up audio-visual equipment for professor
  • Assisted professor with classroom management and document coordination to maintain a positive learning environment
  • Graded assignments and reported individual progress to professor
  • Took daily attendance, notifying professor immediately of student absences
  • Supported classroom activities, tutoring, and reviewing work
  • Supported student learning objectives through personalized and small group assistance
  • Tutored struggling students individually and in small groups to reinforce learning concepts

Education

Certificate Program: Paralegal -

Long Island University, CW Post
Greenvale, NY
10.2016

Bachelor of Arts - Legal Studies, Arts Management

SUNY Purchase College
Purchase, NY
05.2016

Skills

  • Ability to work independently and as part of a team
  • Employee training
  • Inventory management and controls
  • File Organization
  • Administrative Procedures
  • Customer service
  • Time Management

Timeline

Administrative Support Coordinator

Northwell Health
06.2023 - Current

Barista Shift Supervisor

Starbucks
11.2018 - Current

Executive and Teaching Assistant

SUNY Purchase
01.2015 - 01.2016

Executive Assistant

Future Stars Summer Camp
06.2010 - 08.2017

Certificate Program: Paralegal -

Long Island University, CW Post

Bachelor of Arts - Legal Studies, Arts Management

SUNY Purchase College

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Stephanie Lalor