Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Lantz

Ridgeview

Summary

Results-driven customer service professional with over 9 years of experience in managing inquiries and disputes. Skilled in maintaining accurate documentation and implementing feedback mechanisms to drive continuous improvement. Eager to contribute to enhanced customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

UHG/UMR/HEALTHSMART
Charleston, WV
11.2016 - Current
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
  • Managed complex account issues, ensuring timely resolutions and improved customer loyalty.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Implemented feedback mechanisms to capture customer insights, driving continuous improvement initiatives.

Education

Associate of Science - Medical Assisting

West Virginia Junior College
Charleston, WV
05-2016

Skills

  • Customer service
  • Call center experience
  • Client engagement
  • Conflict resolution
  • Problem resolution
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook

Timeline

Customer Service Representative

UHG/UMR/HEALTHSMART
11.2016 - Current

Associate of Science - Medical Assisting

West Virginia Junior College