STEPHANIE LAPPING
Wofford Heights,CA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Works effectively unsupervised while implementing company policy and procedures.
Overview
13
13
years of professional experience
Work History
Senior Teller Associate
Logix Federal Credit Union
Palmdale, CA
05.2006 - 07.2019
- Provided support to customers with inquiries regarding their accounts while tending to escalated service level needs.
- Assisted customers in opening new loan and service accounts, closing of accounts. While providing member based needs of existing service accounts, ie. deposits, withdrawals, transfers and loan payments
Union Steward
International Association Machinists and Aerospace Workers (IAM)
Palmdale, CA
03.2017 - 10.2017
- Assisted union members in filing grievances and preparing for hearings
- Organized informational meetings to discuss workers' rights, benefits, and collective bargaining agreements
- Provided advice and guidance on labor-related matters to union members
- Conducted investigations into workplace complaints of unfair treatment or safety issues
- Negotiated with management on behalf of union members regarding wages, hours, working conditions, and other contractual obligations
- Monitored the implementation of new policies related to labor contracts
- Resolved conflicts between union members and management through mediation sessions
- Ensured that all grievance procedures are followed according to the collective bargaining agreement
- Participated in negotiations with employers over changes in wage rates, overtime rules, vacation time allotments, policy implementation
- Counseled employees regarding their rights under the CBA as well as state and federal laws governing labor relations
- Maintained records of grievances filed by union members and tracked their resolution status
- Advocated for workers' rights within the organization while respecting the company's interests
- Worked closely with legal counsel when necessary to resolve complex labor disputes
- Managed communication between the employer and union representatives during contract negotiations
- Negotiated collective bargaining agreements on behalf of companies
Education
Associate of Arts - Liberal Arts & Sciences: Social/Behavioral Science
Antelope Valley College
Lancaster, CA05-2022
Skills
- Supervision and leadership
- Organization and Time Management
- Decision-Making
- Team building
- Data Management
- Customer Relations
- Project Planning
- Telephone Etiquette
- Team Building
- Bookkeeping and accounting proficiency
- Sales proficiency
- Vault/cash balancing
- Banking policy compliance
Timeline
Union Steward
International Association Machinists and Aerospace Workers (IAM)
03.2017 - 10.2017
Senior Teller Associate
Logix Federal Credit Union
05.2006 - 07.2019
Associate of Arts - Liberal Arts & Sciences: Social/Behavioral Science
Antelope Valley College