Stephanie Lea
Lebanon,TN
Summary
Proven professional with extensive experience in animal care and customer service, notably at Diane's Doghouse. Excelled in sanitation protocols and relationship building, enhancing client retention and operational efficiency. Demonstrated exceptional problem-solving aptitude and attention to detail, ensuring optimal animal health and safety. Detail-oriented team player with strong organizational skills.
Overview
10
10
years of professional experience
Work History
Kennel Technician
Diane's Doghouse
01.2022 - Current
- Collected animal waste and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for signs of illness, or injury and communicated concerns to owners.
Server
Demos'
07.2014 - 09.2015
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
High School Diploma -
Lebanon High School
Lebanon, TN05.2021
Skills
- Care Monitoring
- Sanitation protocols
- Meal Preparation
- Medication Administration
- Customer Service
- Information Collection and Recording
- Attention to Detail
- Relationship Building
- Problem-Solving
- Animal Care
- Animal Grooming
- Customer Communication
- Teamwork and Collaboration
- Problem-solving aptitude
- Animal Observations
- Dependable and Responsible
- Multitasking
- Effective Communication
Timeline
Kennel Technician
Diane's Doghouse
01.2022 - Current
Server
Demos'
07.2014 - 09.2015
High School Diploma -
Lebanon High School
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