Stephanie Lenihan
Brea,CA
Summary
Detail-oriented specialist with experience in retail and customer service. Recognized for strong problem-solving abilities and professionalism, ensuring smooth transactions and exceptional client support.
Overview
5
5
years of professional experience
Work History
Specialty Sales Consultant
Target
Diamond Bar, California
04.2024 - Current
- Greeted customers entering Ulta and beauty section, creating welcoming atmosphere
- Guided customers in finding desired products, enhancing shopping experience
- Answered customers' questions/concerns
- Checked sales floor and backroom for requested products, ensuring customer satisfaction
- Displayed professional and cheerful attitude while assisting customers
- Memorized verbatim to help sign up guest for Target Circle and Ulta Reward points
- Handled Credit Transactions with customers
- Handled Cash /credit transactions in Electronics
- Maintaining and updating databases for product counts in store
- Efficiently organized and managed priority items and returns during shifts
- Followed safety protocols for cleaning with chemicals
- Troubleshooting Receipt Printers
- Professional understanding of radio calls in a professional manner
- Utilized keys appropriately while ensuring store security
- Sorting and Maintaining the correct item count on shelf
- Labeling and updating Makeup samples in Ulta
- Delivered locked high-end electronics to customers with attention to security
Theme Park Cast Member
Disneyland Resort
Anaheim, California
10.2022 - 04.2024
- Facilitated efficient check-in and check-out processes for guests, enhancing overall park experience
- Managed phone inquiries throughout resort, ensuring guest satisfaction and timely assistance
- Trained team members in professional conduct, fostering a supportive environment for guest interactions
- Managed customer cash and credit transactions effectively
- Safely ushered guests onto trams and attractions
- Safely operated trams and handicap vehicles
- Followed Safety Protocol for Cleaning While Wearing PPEs Entering and Exiting Theme Park Attractions
- Well-versed in all emergency protocols
- Professional understanding of radio transmissions with adequate understanding of codes
- Exhibited a highly professional and cheerful demeanor while in uniform
File Clerk
Deutsche Bank Group
Santa Ana, California
04.2021 - 09.2022
- Putting files, digital or paper, into their proper locations
- Gathered and organized files and documents for coworkers, facilitating report preparation
- Organized incoming mail, distributed to recipients, and managed outgoing mail delivery
- Answering phone calls and emails regarding documentation organization
- Troubleshooting computers, printers, fax machines, scanners, shredders and other office equipment
- Coordinated equipment maintenance and repairs with service providers to ensure operational efficiency
- Developing and maintaining databases
Education
Medical Billing Certificate - Medical Billing
American Career College
CA08-2026
High School Diploma -
Nogales High Scbool
La Puente06-2014
Skills
- Medical billing
- Customer service
- Database management
- Sales techniques
- Communication skills
- Problem solving
- Time management
Affiliations
- Completed Externship with Statim LLC for Medical Records Assosiate
Timeline
Specialty Sales Consultant
Target
04.2024 - Current
Theme Park Cast Member
Disneyland Resort
10.2022 - 04.2024
File Clerk
Deutsche Bank Group
04.2021 - 09.2022
Medical Billing Certificate - Medical Billing
American Career College
High School Diploma -
Nogales High Scbool