Stephanie Leonard
Senior Program Manager
Parkville,Maryland
Summary
Organized Senior Program Manager committed to excellence with over 17 years of strategic goal and key objective development experience. Leverages organization and communication to cultivate and grow relationships with key clients and manage program portfolios of $10M+. Certified in Project Management Institute (PMI) and Agile best practices for systems implementation, program execution, and process improvement.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Senior Program Manager
IDEMIA
Anaheim, California
09.2021 - Current
- Lead the execution of multi-million dollar, multi-phase biometric programs from the establishment of the requirement specifications to customer acceptance.
- Ensure program profitability, customer satisfaction, and quality are met.
- Support Sales and Pre-Sales teams prior to program launch after delivery.
- Assist in developing a road map with Product Management with key deliverables and milestone delivery dates.
- Monitor the progress of the program portfolios with the help of the product team and assist with project management as required.
Principal Project Manager
IDEMIA
Anaheim, California
01.2019 - 09.2021
- Managed, coordinated, and facilitated all aspects of $10+ million short and long-term projects (planning, scheduling, cost, time and quality commitments, risk management, and co-located & remote resources).
- Participated in the establishment, organization, and implementation of short and long range goals, objectives and policies, and operating procedures; monitored and evaluated program effectiveness and promoted changes required for improvement.
- Effectively translated customer's requirements into functional plans in coordination with systems engineering.
- Communicated regularly with Director of Program Management and Program Managers regarding the status of current project initiatives; obtained executive guidance and approval as required to advance progress.
- Completed post-mortem project assessments to suggest improvements (methods, tools, etc.) and to capitalize on prior experience (lessons learned) within the Business Unit.
Senior ASSOCIATE & Project Manager
Johnson, Mirmiran & Thompson, JMT
Hunt Valley, Maryland
12.2017 - 01.2019
- Monitored and managed customized e-commerce solution project performance, scope, budget, quality, risks, and schedule for all Electronic Licensing System (ELS) Maintenance projects.
- Developed technical scopes of work and approach for enhancements and/or new functionality that require the design development, integration, and implementation into existing software solutions.
- Managed the implementation of identified bug fixes, application changes, performance enhancements, and functional enhancements to existing systems using Waterfall & Agile methodologies.
- Directed and managed Operations & Maintenance team staff members to uphold contractual Service Level Agreements (SLAs), manage disputes, and contract compliance to ensure high levels of customer service.
Senior Project Manager
IDEMIA
Anaheim, California
10.2015 - 12.2017
- Responsible for achieving the successful development and delivery of assigned (Fixed Price and/or Time & Materials) $10M+ projects as a consistent part of a Program, according to the cost, time and quality commitments.
- Coordinated and facilitated all aspects of projects including resource planning, scheduling, scope effort, cost, change control, time and quality commitments, risk management using the Agile methodology and issue tracking with JIRA.
- Remotely leveraged a lean global team culture to deliver time-sensitive solutions and services.
- Established, organized, and implemented milestone-based project plans, objectives and policies, and operating procedures.
- Conveyed accurate and timely information to all key stakeholders and established priorities conducive to meeting the project deployment objectives.
- Developed and shared best-practice knowledge in a high growth, scaling organization.
Field Operations Supervisor & Technical Operations Manager
MorphoTrak LLC
Anaheim, California
01.2013 - 10.2015
- Helped to manage the successful implementation of the largest fingerprint software system for the U.S.
- Government (FBI), a $300M+, multi-release, multi-year project.
- Remotely directed and managed a team of 6-8 Integration Engineer resources (located across the United States) and implemented Agile techniques where applicable.
- Exchanged resources and cross trained the team members to ensure efficient support was provided to the FBI, NIST, Mitre, and Northrop Grumman biometric programs.
- Reduced software installation and deployment times by 25% with script development from my team during the maintenance support phase on the FBI project.
Site Technical
Liaison, MorphoTrak LLC
Anaheim, California
12.2009 - 01.2013
- Streamlined communications between project managers, suppliers, and customers for several multi-million dollar and multi-phase Federal projects.
- Organized and implemented team resource allocation and planning based on project need, availability, and customer requirements.
- Assisted project and senior management in defining and maintaining an effective and efficient technical program oversight including developing and presenting associated recommendations.
- Prioritized and managed parent-company and customer problem reporting across three separate Problem Reporting (PR) systems enabling internal evaluation of impact across multiple Federal projects.
- Traveled to customer sites on a regular basis to maintain business relationships and ensure outstanding customer concerns are addressed promptly and completely.
- Regularly performed system integration engineering tasks and troubleshooting to maintain a working knowledge of system function, architecture, and workflow across several distinct software baselines.
Systems Administrator II
Space Telescope Science Institute
Baltimore, Maryland
11.2008 - 10.2009
- Performed system administration and maintenance for scientists in support of the Hubble Telescope and James Webb implementation projects, including all enterprise UNIX, Linux, Macintosh, and Windows servers in a production environment.
- Evaluated, implemented, and integrated new hardware and software products and services.
- Assisted in the support of UNIX, Linux, Windows, and Macintosh hardware and software systems and configured new applications.
Lead Customer Support Engineer
Sagem Morpho Inc
Pikesville, Maryland
05.2004 - 11.2008
- Prioritized and assigned operational tasks to junior team members.
- Monitored system levels of operations and act accordingly to prevent material interference with the system's intended functions.
- Customized complex biometric computer systems to meet customer contract requirements and determined user requirements to ensure optimum system efficiency.
- Communicated effectively both orally and in writing with clients as well as team members.
Education
Master of Science - Business Technology Management
Stevenson University
Bachelor of Science - Information Systems Management
University of Maryland University College
Certification
Project Management Professional (PMP) - Project Management Institute - Certification# 1991372
Affiliations
- Project Management Institute (Baltimore Chapter)
Timeline
Senior Program Manager
IDEMIA
09.2021 - Current
Principal Project Manager
IDEMIA
01.2019 - 09.2021
Senior ASSOCIATE & Project Manager
Johnson, Mirmiran & Thompson, JMT
12.2017 - 01.2019
Senior Project Manager
IDEMIA
10.2015 - 12.2017
Field Operations Supervisor & Technical Operations Manager
MorphoTrak LLC
01.2013 - 10.2015
Site Technical
Liaison, MorphoTrak LLC
12.2009 - 01.2013
Systems Administrator II
Space Telescope Science Institute
11.2008 - 10.2009
Lead Customer Support Engineer
Sagem Morpho Inc
05.2004 - 11.2008
Master of Science - Business Technology Management
Stevenson University
Bachelor of Science - Information Systems Management
University of Maryland University College
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