Stephanie Lewis
Los Angeles,California
Summary
Dynamic Assistant General Manager with over 10 years of customer service experience and nearly 5 years of expertise in leading and developing Barista teams. Recognized for exceptional motivational leadership that fosters clear communication of duties, tasks, and expectations. Committed to delivering the highest standards of service while cultivating a warm and inviting atmosphere for customers. Proven track record in employee oversight, mentoring, and implementing improvements to consistently meet and exceed organizational goals.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Coffee Bean & Tea Leaf
Glendale , CA
10.2021 - Current
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Cultivated customer satisfaction through proactive strategies aimed at addressing needs and resolving concerns.
- Managed daily operational activities to ensure efficient service delivery and maintain high levels of customer satisfaction.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management, placed and adjusted store orders such as RAD, dairy and GFS.
- Completed Onboarding, trained new employees and delegated daily tasks and responsibilities.
- Counted and Balanced safe as well as placing and receiving change orders.
- Coordinated and implemented holiday and promotional displays in compliance with established planogram guidelines.
- Conducted comprehensive P&L evaluations to identify discrepancies and implement corrective measures.
Barista
Starbucks
Los Angeles, California
11.2020 - 05.2021
- Prepared an extensive range of hot and cold drinks to enhance customer satisfaction and foster repeat business.
- Developed expertise in crafting specialty coffee beverages and seasonal offerings to ensure high-quality service.
- Interpreted customer preferences and designed tailored beverage selections to drive revenue growth.
- Designed and organized attractive product displays to effectively showcase specialty food items, driving customer interest and sales.
- Maintained cleanliness and organization of workspace, contributing to a positive customer experience.
Customer Service Representative
Ikea
Burbank, California
09.2016 - 11.2018
- Enhanced employee and customer satisfaction by proactively identifying needs and delivering expert support.
- Engaged with customers to clarify policies, procedures, services, and products, ensuring a positive and informative experience.
- Executed merchandise exchanges, processed refunds, and adjusted purchases to effectively resolve customer service and billing inquiries.
- Delivered exceptional customer service through routine and expedited service offerings.
- Enhanced performance levels and reduced compliance issues through comprehensive training of new hires and ongoing retraining of existing employees.
Barista/Customer Service Representative
Barnes & Noble
Burbank, California
11.2014 - 01.2017
- Fostered a positive customer experience to enhance satisfaction by promptly greeting and addressing customer needs.
- Cultivated customer satisfaction by swiftly responding to needs with expert service and support.
- Facilitated customer order processing and communicated details to preparation staff.
- Crafted and delivered a diverse range of hot and cold beverages, including coffee, espresso drinks, blended coffees, and teas.
- Facilitated enforcement of procedures and protocols by implementing effective training strategies.
Customer Service Representative
AMC Theatres
Hollywood, CA
06.2012 - 08.2016
- Executed tasks efficiently under pressure while adhering to strict deadlines.
- Multitasked from taking orders, delegating and effectively executing them.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Customer Service Representative
Orchard Supply Hardware LLC
Pasadena, CA
05.2013 - 07.2015
- Provided expert advice and assistance to customers, ensuring attention to unique needs and preferences.
- Facilitated customer appointment scheduling, special order requests, and merchandise pick-up arrangements.
- Executed store planogram adjustments for new items and promotional displays.
- Executed strategies to enhance customer enrollment and promote store loyalty initiatives.
Education
Diploma/GED -
Benjamin Franklin High School
Los Angeles, CaliforniaSkills
- Customer Focused and Driven
- Staff management and development
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Cash Handling
- Inventory control
- Employee scheduling
Timeline
Assistant General Manager
Coffee Bean & Tea Leaf
10.2021 - Current
Barista
Starbucks
11.2020 - 05.2021
Customer Service Representative
Ikea
09.2016 - 11.2018
Barista/Customer Service Representative
Barnes & Noble
11.2014 - 01.2017
Customer Service Representative
Orchard Supply Hardware LLC
05.2013 - 07.2015
Customer Service Representative
AMC Theatres
06.2012 - 08.2016
Diploma/GED -
Benjamin Franklin High School