Stephanie Lick
Mooresville,NC
Summary
Driven by a strong technical knowledge and exceptional customer service skills, I significantly enhanced client retention and sales at Sam's Club. My asset protection strategies at Walmart improved team performance, while my interpersonal skills at SYKES ensured high member satisfaction. Proven ability to deliver results through meticulous attention to detail and reliable responsibility.
Overview
2
2
years of professional experience
Work History
Home Meal Solutions and Rotisserie
Sam's Club
Mooresville, NC
10.2023 - 06.2024
- Maximized client retention rates with excellent follow-up services and timely issue resolution.
- Boosted sales performance by effectively demonstrating product features and benefits to potential clients.
- Established a strong reputation for our company as a trusted provider of innovative, reliable, and cost-effective home solutions.
- Coordinated efforts between multiple departments to ensure seamless delivery of home solutions projects within budget and on schedule.
- Assisted clients in selecting appropriate products and services based on their budget constraints and specific needs.
Asset Protection
Walmart
Mooresville, NC
09.2022 - 03.2023
- Developed and implemented comprehensive training programs for asset protection team members, resulting in improved performance levels.
- Created customized training programs for store associates addressing specific asset protection concerns unique to each location or product category.
- Collaborated with management teams to create a culture of accountability for maintaining the highest standards in asset protection across all locations.
- Maintained accurate records of investigations, incidents, training sessions, audit findings, and other relevant documentation related to asset protection operations.
Member Service Representative
SYKES
Remote
06.2022 - 09.2022
- Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
- Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
- Managed complex membership accounts, ensuring accurate record-keeping and timely updates.
- Maintained an organized database of member profiles, facilitating easy access to pertinent information when needed.
Education
High School Diploma -
North Gaston High School
Dallas, NC06.2008
Skills
- Technical knowledge
- Performance Tracking
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
Timeline
Home Meal Solutions and Rotisserie
Sam's Club
10.2023 - 06.2024
Asset Protection
Walmart
09.2022 - 03.2023
Member Service Representative
SYKES
06.2022 - 09.2022
High School Diploma -
North Gaston High School