Stephanie Lilian
Martinez,CA
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
16
16
years of professional experience
Work History
General Manager
Ulta Beauty Inc.
06.2022 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Executive Team Leader - Specialty Sales
Target
09.2018 - 06.2022
- Knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Experience setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals
- Ability to manage multiple specialty businesses and balance team member expertise in each area to effectively manage team in each department
- Skills in recruiting, selecting, and talent management of hourly team members and leaders
- Plan, lead, and follow up on organizational and operational changes
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
Store Manager
Pier 1 Imports
10.2016 - 09.2018
- Manage daily sales floor operations to deliver an outstanding store experience that improves customer loyalty, including excellent customer service
- Ensures properly scheduling within payroll budgets, floor coverage, and floor management to maximize sales volume
- Develop talent by building a diverse and high performing team, provides feedback and empowers the team to make critical decisions
- Recruits, hires, and develops store associates; prepares and conducts all performance reviews and evaluations; reviews Key Performance Indicator reports and delivers coaching as needed
Assistant Branch Manager
J.P.Morgan Chase
06.2012 - 10.2016
- Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards
- Demonstrate proficiency in operations, transaction accuracy and efficiency
- Detail-oriented, organized, with the ability to multi-task while following policies, procedures and other banking regulatory requirements
Store Manager
Marc Ecko Cut & Sew
08.2008 - 06.2012
Education
Business Administration -
San Francisco State University
San Francisco, CA06.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
Timeline
General Manager
Ulta Beauty Inc.
06.2022 - Current
Executive Team Leader - Specialty Sales
Target
09.2018 - 06.2022
Store Manager
Pier 1 Imports
10.2016 - 09.2018
Assistant Branch Manager
J.P.Morgan Chase
06.2012 - 10.2016
Store Manager
Marc Ecko Cut & Sew
08.2008 - 06.2012
Business Administration -
San Francisco State University
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