Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Lincoln

Browns Mills,NJ

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.


Overview

17
17
years of professional experience

Work History

Cash Poster Supervisor

Deborah Heart And Lung Center
01.2020 - Current
  • Ensured compliance with relevant regulations, policies, and industry best practices in all aspects of cash posting duties.
  • Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Coordinated with the collections team to facilitate prompt resolution of delinquent accounts, positively impacting overall company revenue stream.
  • Assisted in training new employees on proper cash posting procedures, promoting a consistent approach across the team.
  • Exemplified teamwork by willingly providing cross-functional support, fostering a collaborative and productive work environment.
  • Enhanced cash posting accuracy by diligently reviewing and reconciling daily transactions.
  • Collaborated with the accounts receivable team to resolve discrepancies, ensuring timely payments.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Supported financial audits by providing detailed documentation of cash posting activities.
  • Streamlined cash application processes for improved efficiency and reduced errors.
  • Collaborated with corporate finance team members to support quarterly external reporting.
  • Bolstered customer satisfaction levels through prompt response times and effective resolution of billing inquiries related to posted payments.
  • Reduced unapplied cash balances through thorough research and accurate allocation of payments.
  • Committed to data integrity by vigilantly verifying transaction details before finalizing postings, mitigating potential mistakes.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Maintained strong relationships with customers, fostering open communication channels to address concerns and disputes swiftly.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Optimized workflow efficiency through proactive identification of bottlenecks within the cash posting process, implementing necessary improvements.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.

Cash Poster

Deborah Heart And Lung Center
09.2014 - 01.2020
  • Committed to data integrity by vigilantly verifying transaction details before finalizing postings, mitigating potential mistakes.
  • Entered figures using 10-key calculator to compute data quickly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Expedited payment processing by promptly entering cash receipts into accounting software.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provided professional services and support in a dynamic work environment.

Bank Teller Supervisor

PNC Bank
06.2007 - 09.2014
  • Examined tellers' reports of daily transactions for accuracy.
  • Maximized branch profitability by analyzing fee structures, adjusting pricing strategies as necessary based on competitive market conditions.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
  • Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
  • Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
  • Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
  • Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
  • Counted cash drawers and made bank deposits.
  • Facilitated smooth transitions during periods of staffing changes by overseeing thorough training for new hires and temporary staff members.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked effectively in fast-paced environments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Bachelor of Science - Health Service Administration

Drexel University
Philadelphia, PA
06.2022

Associate of Science - Business Administration

Burlington County College
Pemberton, NJ
06.2017

Skills

  • Accurate data entry
  • Data Entry and 10-Key
  • Precision and Accuracy
  • Record Reconciliation
  • Payment Calculation
  • Account Auditing
  • Word Processing
  • Financial records and reporting
  • Microsoft Office
  • Proactive and Self-Motivated
  • Generally Accepted Accounting Principles
  • Accounts Receivable
  • Financial Management
  • Cost accounting
  • Cash Management
  • Customer Relations
  • Relationship Building

Timeline

Cash Poster Supervisor

Deborah Heart And Lung Center
01.2020 - Current

Cash Poster

Deborah Heart And Lung Center
09.2014 - 01.2020

Bank Teller Supervisor

PNC Bank
06.2007 - 09.2014

Bachelor of Science - Health Service Administration

Drexel University

Associate of Science - Business Administration

Burlington County College

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Stephanie Lincoln