STEPHANIE LITAKER
Goldsboro,NC
Summary
Highly accomplished Professional with over 10 years of experience within the military healthcare system and private sector. 2024 Civilian of the Year at Seymour Johnson AFB, recognized for exceptional dedication to mission readiness and accuracy in medical support operations. Seeking to leverage deep institutional knowledge of the 4th Medical Group and TRICARE regulations to serve as a Beneficiary Counseling and Assistance Coordinator (BCAC).
Overview
16
16
years of professional experience
Work History
Pharmacy Technician & Buyer
Defense Health Agency (DHA)
Seymour Johnson AFB, NC
11.2019 - Current
- Benefits & Policy Liaison: Serves as a primary point of contact for patients and medical staff regarding pharmaceutical distribution and eligibility questions, interpreting complex DHA guidelines.
- Procurement & Resource Management: Manages all pharmacy buying activities; researches and resolves high-level discrepancies regarding backordered items, incorrect shipments, and billing errors for the organization.
- Administrative Oversight: Controls and maintains pharmaceutical and associated supplies, checking items received against requisitions to ensure 100% audit readiness.
- Quality Improvement: Actively participates in Service Process Assessment and Action Teams (PAAT) to evaluate and improve patient service delivery and clinic efficiency.
- Staff Training: Leads the orientation and training of personnel on proper guidelines, procedures, and the use of automated medical records systems.
- Compliance: Ensures all operations strictly adhere to HIPAA and the Privacy Act, protecting sensitive beneficiary information.
Certified Pharmacy Technician
Wayne Pharmacy
Goldsboro, NC
01.2015 - 10.2022
- Customer Advocacy: Provided front-line counseling to beneficiaries regarding their prescriptions, insurance requirements, and medication-handling practices.
- Technical Precision: Compounded and accurately filled medications according to the standards of quality and guidelines of the pharmacy.
- Inventory Control: Managed pharmaceutical supplies and resolved discrepancies such as shortages or incorrect items to ensure uninterrupted patient care.
Certified Pharmacy Technician
UNC Wayne Healthcare
Goldsboro, NC
01.2015 - 04.2021
- Clinical Support: Maintained and controlled pharmaceutical supplies within a hospital setting, resolving critical shortages and breakages.
- Documentation: Responsible for maintaining automated records of transactions and ensuring all labeling and sterilization procedures met rigid standards.
Certified Pharmacy Technician
Rite Aid Pharmacy
Goldsboro, NC
01.2010 - 11.2015
- Foundational Experience: Developed expertise in pharmaceutical nomenclature and high-volume insurance inputting.
- Records Maintenance: Maintained records of transactions and ensured compliance with state and federal regulations.
Education
Certified Pharmacy Technician -
Pharmacy Technician Certification Board
North Carolina State Pharmacy Technician Certification -
Basic Life Support (BLS) -
American Heart Association
Skills
- Beneficiary Counseling
- Systems Proficiency
- Regulatory Compliance
- Administrative Coordination
- Conflict Resolution
Accomplishments
- 2024 Civilian of the Year (Category I): Awarded for exceptional performance, leadership, and dedication to the 4th Medical Group mission.
- Quarterly Awards: Recognized as Civilian of the Quarter for both the 1st and 4th Quarters (2024) for consistent excellence in medical support operations.
- Operational Excellence: Maintained a high contract compliance rate and successfully managed high-stakes procurement without mission interruption.
Education And Certifications
- Certified Pharmacy Technician (CPhT) – Pharmacy Technician Certification Board (PTCB)
- North Carolina State Pharmacy Technician Certification
- Basic Life Support (BLS) – American Heart Association
- Federal Training: HIPAA Compliance, Patient Safety, Customer Service Excellence, and Risk Management.
Current Position
Pharmacy Technician & Buyer, 4th Medical Group, SJAFB
Timeline
Pharmacy Technician & Buyer
Defense Health Agency (DHA)
11.2019 - Current
Certified Pharmacy Technician
Wayne Pharmacy
01.2015 - 10.2022
Certified Pharmacy Technician
UNC Wayne Healthcare
01.2015 - 04.2021
Certified Pharmacy Technician
Rite Aid Pharmacy
01.2010 - 11.2015
Certified Pharmacy Technician -
Pharmacy Technician Certification Board
North Carolina State Pharmacy Technician Certification -
Basic Life Support (BLS) -
American Heart Association