Stephanie Litton

Retention:

• Provide seminary-wide retention coordination, oversight, and vision for new student onboarding, and first-year academic success opportunities, in partnership with supervisor.
• Develop, implement, and evaluate the comprehensive retention strategies to enhance student success (early awareness, student success opportunities, communication, intervention, accommodations, etc.) Continually assess and improve efforts.
• Develop and execute New Student Orientation for undergraduate and graduate students (residential and online)
• Create annual co-curricular programming, with Faculty leadership and collaboration, to see student progression in academic skills – resulting in increased persistence rates, reduction of student academic discipline, and increased graduation rates.
• Partner with Communications to ensure effective marketing strategies to various student groups, resulting in positive retention rates and an increase in hours taught semester over semester.
• Evaluate enrollment trends (residential and online) and communicate as appropriate to institutional leaders.

Student Success:

• In collaboration with academic leaders – develop a comprehensive success strategy for students as they progress in their academic career, fulfilling the mission of the institution.
• Strategize with the Office of the Provost to develop meaningful seminars, tutoring services, and workshops (residential and online) to elevate academic and general skills of students.
• Development and execution of New Student Orientation and orientation manuals.
• Establish effective strategies for transitions to college/graduate school, course registration, matriculation, graduation, and transfer of graduates into alumni programs.
• Develop strategies and services that enable international students to flourish as they pursue their educations at Southwestern Baptist Theological Seminary.

Student Services:

• Partner with the vice president of enrollment and student services/dean of students to:
• Manage student grievance processes (ADA, issues, complaints, questions, etc.)
• Identify areas of improvement across all student services, communicate those appropriately to departmental associates.
• Plan, organize, and assist in executing staff development and cultural reinforcement.
• Assist Office of Institutional Effectiveness, Provost, and others in reporting efforts: ATS, SACSCOC, Board of Trustees, etc.
• Editor of Student Handbook and other student service policies.

International Student Services:

• Lead the International Student Services staff, overseeing the following: Office Management and Government Compliance.
• International student admissions processes.
• Fulfillment of federal government requirements regarding F-1 students,
• Serve as an advocate for international students on campus.
• Institutional resources represented in the budgetary process.
• Responsibly track and report on compliance metrics: I-20, SEVIS, CPT, etc.
• Partner with Adam Harold or Homeland Security Field Representative.
• Primary Designated Service Office (PDSO) and oversee all other Designated Service Officers (DSO).
• Regular performance management and coaching.
• Continue delivering a culture of prayer and genuine care for the international student community, being student-focused and globally-engaged: Student Flourishing.
• Prayer and an open door demeanor for our international community.
• Assist in leading the International Student Organizations in partnership with the Student Life Team.
• Oversee: International Student Organizations; Supply Day; Community Events, New Student Arrival and NSO.
• Develop a comprehensive strategy for international enrollment and growth.
• Set enrollment goals for each semester and implement necessary recruiting and marketing strategies to achieve results.
• Zoom calls with prospective students.
• Responsibly track and report departmental performance regarding growth.

Responsibilities included all listed in the Director Position minus the International Student Services Oversight.

• Promoted proven strategies that are efficient and effective for campus improvement.
• Aided in management of student conduct and grievance processes, liaison to students – student complaints, issues, questions.
• Worked with Dean of Students to promote a healthy culture by promoting healthy rhythms of reporting and contact with students.
• Worked alongside the enrollment data specialist and built typical data reporting procedures for retention enrollment.
• Developed and assessed current and future services, products, facilities, procedures, and policies for students, coordinated with appropriate offices to improve experiences.
• Cultivated collaborative relationships with students, faculty, staff and administration to foster a positive, equitable and inclusive learning environment and diverse student body.
• Assisted the Dean of Students through management of ADA.
• Worked with supervisor to provide healthy oversight of budgets, expense approvals, etc.
• Supported staff to develop effective relationships and community building strategies.

Big Overall Projects:

• Retention: Campus Retention Playbook, data monitoring/collecting/future endeavors
• Aided in marketing strategies as it related to retention enrollment.
• Planned, organized, and helped to execute staff development and culture building.
• Editor and Oversight of Campus Student Affairs handbooks, code of conduct, etc.
• College QEP.
• Aided in budget proposals, etc.
• Implemented program evaluation – student facing areas/non-academic.
• Staffing help as needed – scheduling, hiring, etc. (1st stop for problems before they reach VP needed attention)
• Assisted and supervised staff in managing daily challenges of service delivery and served as a resource to staff.
• Day to day delegated operations from VP – items the VP delegates, assisting in cultural formation and delivery.
• Reviewed all annual goals of the direct reports and revised first draft for VP review.
• Aided in knowledge and oversight of accrediting issues as they pertain to student services.
• Aided in completing drafts of trustee reports.
• Submitted reports as requested by the administration.
• Provided insight into staff disciplinary matters.

• Provided administrative oversight of office (schedules, points of contact, inventory, travel, filing, accreditation, accounting, budgets, credit cards) and academic administrative associates (direct manager - training, hiring/terminations, day-to-day operations, etc).
• Oversight of course planning/scheduling, catalog updates, course enrollment, canceled courses, and academic calendar.
• Oversight of all faculty and adjunct hiring/termination paperwork and processing.
• Oversight of all academic payments and processing for faculty, adjuncts, doctoral offices, overload, honorariums, reimbursements, credit cards, etc.
• Oversight of major academic campus events: Convocation and Commencement.
• Creation and Oversight of all major campus academic reporting: trustees, accreditation, WEAVE, calendars/scheduling, etc.

• Assisted in course planning, scheduling, course enrollment, professor workloads/overloads, and assigning advisees.
• Supervised all college grading assistants, teaching assistants, and office assistants.
• Maintained systems databases for personnel, students, and enrollment.
• Maintained college budget, department orders, and budget creation.
• Created and submitted all reports for the entire college.
• Managed, attended, and kept record of all department and college meetings.

• Planned, directed, and participated in recruitment and enrollment activities.
• Immediate Office Intern Supervisor. Role Included - Office Scheduling, Training, etc.
• Supported students making important educational choices, including filing FAFSA, scheduling advisor meetings, and adjusting to school life.
• Coordinated Dual Credit Events for 10+ Schools.
• Built Relations with 70+ High Schools In Western, Central and Northern KY.
• Managed 1500+ college applications for Western, Central and Northern KY.
• Conducted 250+ personalized student visits to the University.
• Protected company and student data by consistently following FERPA policies.
• Collaborated with team members to meet daily demands and handle challenging projects.
• Prepared students for future educational paths by encouraging learning exploration and persistence in the face of challenges.