Stephanie Lopez
Orlando,FL
Summary
Insurance verification and dental front office professional with experience confirming eligibility, reviewing benefits, and resolving coverage questions. Supports scheduling, billing accuracy, and patient communication through organized administrative work, clear follow-up with carriers, and accurate record updates that help keep appointments and claims on track.
Overview
8
8
years of professional experience
Work History
Insurance Verification Specialist
Operation Dental
Orlando, FL
06.2024 - Current
- Verified patient insurance eligibility to facilitate timely dental treatment scheduling.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Reviewed benefit details and plan limits for dental procedures.
- Communicated with carriers to clarify coverage, preauthorization, and claim requirements, ensuring accurate patient information.
- Updated insurance records in dental practice systems with accurate policy information.
- Addressed and resolved coverage discrepancies among patients, carriers, and practice staff to promote seamless billing processes.
- Monitored insurance changes to support smooth billing and appointment planning
Business Assistant
Heartland Dental
07.2021 - Current
- Welcome patients into the office to create a great first impression of our team.
- Coordinated front office duties, including answering phones, managing office mail & email, and facilitating communication with patients.
- Schedule & confirm patient appointments.
- Discussed treatment plans and payment options with patients to ensure understanding and facilitate decision-making.
- Processed insurance claims and followed up on outstanding claims, verified benefits, and explained coverage to patients.
- Post insurance & patient payments & process accounts receivables.
- Managed patient records using Dentrix software. for patient scheduling & records.
Dental Assistant
Affordable Dentures & Implants
06.2020 - 05.2021
- Assisted during examinations & patient treatment to enhance procedural efficiency.
- Provided patients with post operative care & instructions.
- Set up and broke down treatment rooms to ensure proper functionality for procedures., take x-rays & take impressions.
- Cleaned & sanitized dental tools & equipment, organized treatment rooms, & restocked supplies.
- Adjusted temporary & final dentures.
- Performed soft relines on dentures.
- Presented and discussed treatment plans to inform patients and support decision-making.
Oral Surgery Assistant
Oral & Facial Surgeons Of Mid-Florida
06.2018 - 06.2020
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon.
- Assisted surgeon by efficiently handing instruments and managing suction during surgical procedures to maintain a sterile environment.
- Informed patients prior to surgery about expectations, pain management, and potential side effects to enhance their understanding and comfort.
- Prepared surgical area by sterilizing dental instruments and ensuring patient readiness to facilitate smooth surgical operations.
Education
Vocational Certificate - Dental Assisting
Orlando Technical College
Orlando, FL05-2018
High School Diploma -
Timber Creek High School
Orlando, FL05-2005
Skills
- Insurance benefit verification
- Claims follow-up
- Payment Processing
- Insurance Documentation
- Data Entry Efficiency
- Data accuracy
- Appointment scheduling
- Scheduling and Planning
- Client Relationship Building
- Client engagement
- Patient Communication
- Time Management
- Problem-solving skills
- Budget Planning
Timeline
Insurance Verification Specialist
Operation Dental
06.2024 - Current
Business Assistant
Heartland Dental
07.2021 - Current
Dental Assistant
Affordable Dentures & Implants
06.2020 - 05.2021
Oral Surgery Assistant
Oral & Facial Surgeons Of Mid-Florida
06.2018 - 06.2020
Vocational Certificate - Dental Assisting
Orlando Technical College
High School Diploma -
Timber Creek High School