STEPHANIE LOPEZ IBARRA
BROOKLYN PARK,MN
Summary
Administrative Assistant with extensive expertise in streamlining processes and enhancing client satisfaction through efficient communication and meticulous record-keeping. Over 18 years of experience in customer service and administrative roles, demonstrating strong problem-solving and organizational skills. Adept at optimizing operations to achieve faster fulfillment and improved service quality, with a focus on compliance and audit readiness.
Overview
14
14
years of professional experience
Work History
Office Administrator
A1 Outdoor Power
Corcoran, MN
09.2025 - Current
- Answer phones & emails in a timely manner as well as helping the walk-in customers.
- Handle shipping & receiving of parts, equipment and miscellaneous orders.
- Sort, allocate & restock the items in their proper place.
- Help with online sales by posting items for sale & shipping.
- Process warranty claims for any damages or repairs done in the shop & follow up on credits.
Administrative Assistant
Solid Ground Wealth Financial
St. Louis Park, MN
01.2023 - 12.2024
- Streamlined client onboarding processes, reducing setup time and enhancing client satisfaction through efficient communication.
- Maintained accurate records of client interactions and transactions, ensuring compliance with regulations and contributing to audit readiness.
- Handled scheduling & meeting reminders/cancelations.
Bilingual Customer/Sales Rep.
US Foods CES
Plymouth, MN
12.2011 - 12.2022
- Facilitated bilingual customer support, enhancing communication and client relations.
- Optimized order processes, resulting in faster fulfillment and heightened customer satisfaction.
- Collaborated with sales teams to improve inquiry response times and team efficiency.
- Evaluated customer feedback to identify and resolve service gaps, improving service quality.
- Managed client orders and billing, ensuring accuracy and timely processing.
- Provided tracking information, delivery ETA's & assisted with special delivery requests.
- Completed equipment quotes for USF territory managers to present to potential clients.
- Handled damage/lost package claims & processed credits and/or processed replacement orders as needed.
- Attended several vendor meetings where they informed us of any special promotions and/or warranty/credit/service updates for us to keep the clients up to date on the merchandise being ordered.
- Helped set up service calls for customers when they were having any issues with their equipment.
Education
High School Diploma - undefined
Arlington High
Skills
- Bilingual (Spanish - fluent)
- Fast Learner
- Customer Service
- Problem Solving
- Administrative Skills
- Research Skills
- Critical Thinking
- Conflict Resolution
- Data Management
- Data Entry
- Organizational Skills
- Adaptability
Timeline
Office Administrator
A1 Outdoor Power
09.2025 - Current
Administrative Assistant
Solid Ground Wealth Financial
01.2023 - 12.2024
Bilingual Customer/Sales Rep.
US Foods CES
12.2011 - 12.2022
High School Diploma - undefined
Arlington High