Stephanie Luck
Riverview,FL
Summary
Proven to excel in high-stakes environments, leverage exceptional customer service and problem-solving at Wawa, earning over 100 positive customer surveys. Ability to de-escalate conflicts and mentor new team members highlighting adaptability and leadership, contributing significantly to enhanced team dynamics and customer satisfaction. Continuously learning new technology that is tailored to meet preferences quickly and accurately.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Wawa
08.2017 - Current
- Received over 100 positive surveys from "Voice of the Customer" regarding by name on perfect performance and continuous connection over the past year.
- De-escalated high-pressure conflicts efficiently with empathy and active listening leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Server
Ashbridge Manor Senior Living
02.2016 - 08.2017
- Prepared over 200 dishes for customers timely and safely.
- Handled high-pressure conflicts efficiently while upholding professionalism.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Master Of Finance - Accounting And Finance
University of South Florida
Tampa, FLHigh School Diploma -
Coatesville Senior High School
Coatesville, PA2019
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Team collaboration
- Order accuracy
- Beverage preparation
- Item promotion
- Team member support
- Adaptable and flexible
- Reliable and responsible
- Team player
- Multitasking Abilities
- Problem-solving
- Excellent communication
Timeline
Customer Service Representative
Wawa
08.2017 - Current
Server
Ashbridge Manor Senior Living
02.2016 - 08.2017
Master Of Finance - Accounting And Finance
University of South Florida
High School Diploma -
Coatesville Senior High School
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