Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Carroll

Palm Bay,FL

Summary

Dynamic Customer Service Supervisor at Wawa with proven problem-solving and time management skills. Enhanced customer loyalty through effective complaint resolution and team communication. Expert in cash handling and documentation, streamlining processes to improve operational efficiency. Committed to maintaining high standards of service and fostering positive customer relations.

Overview

9
9
years of professional experience

Work History

Customer Service Supervisor

Wawa
04.2020 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Track and maintain inventory to ensure daily operations and allow for a seamless customer experience

Cash Office Associate

Stop And Shop
06.2016 - 09.2019
  • Set up, tested and balanced registers for front-end employees.
  • Prepared bank deposits and corporate cash shipments.
  • Researched and resolved account discrepancies.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

Education

Accounting

Eastern Florida State College
Cocoa, FL
06-2026

High School Diploma -

Assabet Valley Regional Technical School
Marlborough, MA
2017

Skills

  • Cash handling
  • Accounts payable / accounts receivable
  • Balance reconciliations
  • Customer service
  • Mail handling
  • Staff management
  • Multitasking and organization
  • Team leadership
  • Training and mentoring
  • Customer relations
  • Problem-solving
  • Time management

Timeline

Customer Service Supervisor

Wawa
04.2020 - Current

Cash Office Associate

Stop And Shop
06.2016 - 09.2019

Accounting

Eastern Florida State College

High School Diploma -

Assabet Valley Regional Technical School

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