- Enthusiastic retail professional with hands-on experience in customer service, payment processing, return and cash management .
- Delegate effectively to drive exceptional results in your stores, identifying areas of improvement, implementing solutions, and providing on going feedback to store employees
- Identify areas of opportunity, determine root causes, and provide support to implement solutions to continually improve the overall performance and culture of the store
Hi, I’m
Evelin Moreno
Hyattsville,MD
Summary
Overview
5
years of professional experience
Work History
Whole Food MarketWashington, DC
Customer Service Supervisor
09.2023 - Current
Job overview
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Answered phone calls and responded to questions and concerns.
Amazon freshChevy Chase, MD
Zone Lead
04.2023 - 09.2023
Job overview
- Performed daily inspections of all store associates to ensure compliance with company policies and procedures.
- Developed training materials for new Zone Lead hires, as well as ongoing refresher courses for existing staff members.
- Evaluated employee performance on a regular basis, providing constructive feedback where needed.
- Accountable for driving sales and delivering exceptional customer service in the store. Managing all front end associates, monitoring sales performance, and implementing strategies to increase customer engagement and loyalty. Responsible for training and developing staff, ensuring effective visual merchandising and product placement, and fostering a customer centric environment that enhances the overall shopping experience.
Amazon freshChevy Chase, MD
Training Embassador
11.2022 - 03.2023
Job overview
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Provided feedback on employee performance based on observed results during training sessions.
Amazon fresh Chevy Chase, MD
Retail Associate
08.2022 - 11.2022
Job overview
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
CVS PharmacyWashington, DC
Cashier
02.2020 - 06.2021
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
The darling houseWashington, DC
Waitress
07.2018 - 03.2020
Job overview
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
Education
Northwestern High SchoolHyattsville, MD
High School Diploma
05.2020
University Overview
- 2.9 GPA
Prince George's Community CollegeUpper Marlboro, MD
Some College (No Degree)
University Overview
Skills
- Cash Handling
- Customer Assistance
- Creative Thinkin
- Inventory and Stocking
- Attention to Detail
- Store Opening and Closing
- Store Policies and Procedures
- Team Leadership
- Adaptable and Flexible
- Cash Drawer Management
- Cash Register Operation
- Work Prioritization
- Customer Service
Timeline
Customer Service Supervisor
Whole Food Market
09.2023 - Current
Zone Lead
Amazon fresh
04.2023 - 09.2023
Training Embassador
Amazon fresh
11.2022 - 03.2023
Retail Associate
Amazon fresh
08.2022 - 11.2022
Cashier
CVS Pharmacy
02.2020 - 06.2021
Waitress
The darling house
07.2018 - 03.2020
Northwestern High School
High School Diploma
Prince George's Community College
Some College (No Degree)
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