Stephanie Macaulay-Robinson
Office Assistant
Fresno,CA
Work Preference
Summary
Highly motivated and detail-oriented office assistant with 12+ years of experience in fast-paced and diverse office settings. Excited to bring skills in multi-line telephones, multi-tasking and data entry, along with continuous adaptability, clear communication and empathy.
Overview
12
12
years of professional experience
Work History
Radiology Scheduler
TRA Medical Imaging
Tacoma, WA
08.2020 - 02.2022
- Evaluated orders and scheduled patients for appropriate exams, addressing concerns and resolving scheduling conflicts to optimize patient flow.
- Collaborated with radiologists and technicians to ensure patients scheduled for most appropriate imaging or procedures, enhancing patient preparedness.
- Communicated with referring provider offices, radiologic technologists and ultrasound technologists regarding order clarification and prior authorizations.
- Handled multi-line telephones managing high volume of incoming and outgoing calls, ensuring timely responses.
- Utilized Microsoft Word, Outlook and Excel, as well as EPIC and additional Electronic Health Records.
Patient Care Coordinator / Lead Trainer
Austin Regional Clinic
Austin, WA
09.2017 - 08.2019
- Promoted to trainer for new hire Patient Service Coordinators for ARC South Region, providing clear and concise instructions for a smooth employee transition.
- Facilitated collaboration with patients and referral offices, improving care coordination and response times.
- Coordinated patient scheduling and addressed inquiries in high volume medical office, enhancing patient experience.
- Processed referrals, payments, and verified insurance while mastering specialty procedure scheduling to streamline operations.
Office Assistant III
Community Medical Centers
Fresno, CA
03.2008 - 05.2016
- Scheduled and registered patients while managing multiple tasks in fast-paced hospital outpatient physical rehabilitation facility.
- Directed incoming patients and managed multi-line phone calls from patients and referring offices, ensuring effective communication.
- Managed referrals and prior-authorizations and assisted team lead in benefit verification, medical records, and communication with referring providers.
- Transferred to neuroscience facility to implement system for managing referrals and billing data.
Front Desk Attendant
Dr. Stan Jitsumyo
Clovis, CA
01.2007 - 03.2008
- Managed all billing, phone calls, customer service, referrals, and medical records for dental office.
- Coordinated scheduling of patients for routine visits, procedures, and dental emergencies in collaboration with dentist, hygienist, and assistants.
- Acquired pre-authorization, scheduled new and ongoing patients dependent on diagnosis and procedures requested.
- Streamlined office operations by transitioning from physical records, billing, and scheduling to electronic systems.
Education
Bachelor of Arts (B.A.) - Communication Sciences and Deaf Studies
California State University-Fresno
Fresno, CA01.2016
Skills
- Conflict resolution
- Active listening
- Time management
- Team collaboration
- Microsoft Office Suite
- Attention to detail
- Customer relations
- HIPAA compliant
- Proficient in Epic EHR
- Patient care
- Critical thinking
- Employee training
Professional Development As Full-Time Caregiver
2022-Present
- Manage medication and assist with activities of daily living, meals, and transportation for family member.
- Advocate for patient through their medical journey under power of attorney.
- Completed CNA training program at Covenant Post Acute, providing ambulation assistance, feeding, dressing, and bathing while fostering positive relationships with residents and staff. Applied new skills as caregiver.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Radiology Scheduler
TRA Medical Imaging
08.2020 - 02.2022
Patient Care Coordinator / Lead Trainer
Austin Regional Clinic
09.2017 - 08.2019
Office Assistant III
Community Medical Centers
03.2008 - 05.2016
Front Desk Attendant
Dr. Stan Jitsumyo
01.2007 - 03.2008
Bachelor of Arts (B.A.) - Communication Sciences and Deaf Studies
California State University-Fresno