TRISHA REED
San Antonio,TX
Summary
Motivated professional with exceptional organizational and communication skills. Expertise in customer service and problem-solving, complemented by a strong understanding of medical terminology. Proficient in time management and capable of thriving under pressure, with advanced computer skills relevant to scheduling applications. Committed to delivering positive and memorable experiences for every customer.
Overview
20
20
years of professional experience
Work History
Radiology Scheduler
Soutwest Medical Imaging
Scottsdale, AZ
11.2019 - 11.2025
- Exceeded workflow expectations through self-reliance and proactive problem-solving.
- Delivered exceptional customer service in-person and via phone communications.
- Demonstrated knowledge of Medicare, AHCCCS, worker's compensation, and third-party payors.
- Ensured accurate and complete entry of appointment dates into Fuji RIS.
- Monitored schedules, incorporating add-ons to optimize daily operations.
- Reviewed orders to confirm all exams are scheduled or in progress.
- Coordinated with imaging centers regarding patient needs and case specifics.
- Prioritized tasks effectively to achieve service goals within tight timelines.
Imaging Scheduler
Multicare First Choice My Connected Care
Auburn, WA
02.2016 - 08.2019
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA
- Supported phone center with high volume calls averaging 13000+calls per day, scheduling appointments and performing verification according to provider rules and guidelines, documenting service
- Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner
- Scheduled all Mammogram's, Ultrasound's, Nuclear Medicine, MRI, CT, X-ray, PET and Interventional exams
- Performed other duties as assigned or directed to ensure smooth operation of the organization
Patient Access Representative
Christus Santa Rosa
San Antonio, TX
02.2010 - 10.2011
- Compiled and reviewed medical charts
- Assisted patients in filling out check-in and payment paperwork
- Explained plans for treatment and payment options
- Balanced deposits and credit card payments each day
- Took copayments and compiled daily financial records
- Generated monthly statements to check outstanding balances
- Scheduled Imaging exams for pediatrics and adults (Ultrasounds,Mammograms, MRI, CT, Nuclear Medicine,X-ray)
Patient Service Representative
Baptist M&S Imaging
San Antonio, TX
10.2005 - 10.2009
- Collected and processed co-payments and out-of-pocket charges
- Used EPIC to schedule appointments
- Balanced deposits and credit card payments each day
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
- Reviewed and sent medical records to other physicians upon request
- Accurately collected personal, billing and medical details for several patients per day
- Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues
Education
High School Diploma -
South Side High School
Skills
- Working Collaboratively
- Work Ethic
- Conflict Resolution
- Computer Skills
- People Skills
- Customer Service
- Reliable and Trustworthy
- Friendly, Positive Attitude
- Organizational Skills
- Critical Thinking
Timeline
Radiology Scheduler
Soutwest Medical Imaging
11.2019 - 11.2025
Imaging Scheduler
Multicare First Choice My Connected Care
02.2016 - 08.2019
Patient Access Representative
Christus Santa Rosa
02.2010 - 10.2011
Patient Service Representative
Baptist M&S Imaging
10.2005 - 10.2009
High School Diploma -
South Side High School