Stephanie Machado
Homestead,FL
Summary
Hardworking, Detail-oriented, Dedicated Professional looking to showcase training, knowledge, experience and problem-solving skills. Also skilled in working under pressure and adapting to new situations and challenges to the benefit of the community within the Miami-Dade Public Schools Police Department.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Surgical Sales Specialist
Zion Plastic Surgery
01.2021 - 11.2022
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Motivated and trained sales associates to become proficient with policies, procedures, and daily tasks.
- Planned, scheduled and assisted Surgical Coordinators with over 500 patient consultations with no deficiencies.
- Contributed to team success by completing jobs quickly and accurately.
CrossFit Trainer (Part Time)
Crossfit Kingdom Of Miami
06.2018 - 10.2021
- Managed group fitness classes of up to 15 members.
- Participated in team-building activities to enhance working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Modified exercises to meet specific participant limitations and needs.
- Listened to member concerns and resolved issues promptly to maintain satisfaction.
Assistant Manager
Joshua's Body & Paint
08.2016 - 01.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized and safe environment for 10+ employees and patrons.
Gym Receptionist (Part Time)
The Health Joint Fitness Studio
04.2018 - 08.2018
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to 15+ customers' requests, confirming full understanding before addressing concerns.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
Spa Receptionist (Part Time)
Ohana Wellness & Aesthetics Center
01.2018 - 04.2018
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Handled 15+ high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Responded to customer inquiries or complaints.
Customer Service Representative
Marshalls & HomeGoods
12.2017 - 01.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Education
Cardiopulmonary Resuscitation -
American Medical Academy
Miami, FL08.2019
High School Diploma -
Miami Killian Senior High School
Miami, FL06.2016
Skills
- Integrity and Transparency
- Strategic Planning
- Conflict Resolution
- Analytical and Critical Thinker
- Weapons Handling
- Team Collaboration
- Active Listening
- Situational Awareness
- Bilingual
- Adaptability
- Attention to Detail
- Relationship and Community Building
Certification
- Basic Pistol Fundamental Training - 8 Hours
Timeline
Surgical Sales Specialist
Zion Plastic Surgery
01.2021 - 11.2022
CrossFit Trainer (Part Time)
Crossfit Kingdom Of Miami
06.2018 - 10.2021
Gym Receptionist (Part Time)
The Health Joint Fitness Studio
04.2018 - 08.2018
Spa Receptionist (Part Time)
Ohana Wellness & Aesthetics Center
01.2018 - 04.2018
Customer Service Representative
Marshalls & HomeGoods
12.2017 - 01.2018
Assistant Manager
Joshua's Body & Paint
08.2016 - 01.2021
Cardiopulmonary Resuscitation -
American Medical Academy
High School Diploma -
Miami Killian Senior High School
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