Stephanie Magana
Carson
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in [Desired Position] role. Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Cardio Fit Medical Group
09.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Receptionist
Pacific Harbor Medical Group
09.2021 - 09.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Customer Service Representative
Citadel
08.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
DNA Merchandise
06.2017 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
AEWC
San Pedro, CA03.2017
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Medical billing
- Typing and filingr
- Typing and filing
- Patient billing
- Payment scheduling and collection
- Data entry
- Cash handling
- Co-payment collection
Timeline
Medical Receptionist
Cardio Fit Medical Group
09.2022 - Current
Medical Receptionist
Pacific Harbor Medical Group
09.2021 - 09.2022
Customer Service Representative
Citadel
08.2020 - 09.2021
Receptionist
DNA Merchandise
06.2017 - 03.2020
AEWC
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