Barista
The Coffee Bean & Tea Leaf
Las Vegas, NV
09.2019 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested appealing products.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.