Stephanie Maldonado
Southbridge,MA
Summary
Motivated and detail-oriented bilingual Medical Assistant with hands-on clinical experience through medical assistant training and externship. Proficient in patient intake, vital signs, EMR documentation, specimen collection, and assisting with medical procedures. Known for strong communication, organization, and patient care skills. Eager to contribute to a healthcare team dedicated to providing exceptional patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PCA
Tempus Unlimited
West Springfield, MA
09.2023 - 02.2026
- Assisted patients with daily living activities, promoting independence and well-being.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Front Desk Receptionist
Daous Automotive
Southbridge, MA
02.2019 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Organized and maintained files and records to ensure up-to-date documentation.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Manager
DJ One
01.2017 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Medical Assistant Program - Diploma
Porter and Chester Institute
Worcester, MA01.2026
HS Diploma - undefined
Colegio Educativo Del Caribe
San Juan, PR08.2023
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Vital signs monitoring
- HIPAA compliance
- Emergency response
- Infection control
- Medical terminology
- Seizure precautions
- Daily living assistance
- Cultural sensitivity
- Safety awareness
- Medication reminders
- Patient documentation
- Feeding assistance
- CPR certification
- Basic life support
- Mobility assistance
- ADL support
- Personal care aide (PCA)
- Friendly, positive attitude
- Problem-solving
- Customer service
- Multitasking
- Excellent communication
- Critical thinking
Certification
- AHA BLS/AED CPR Certified
- Steri-cycle BBP Training
Languages
Spanish
Full Professional
Timeline
PCA
Tempus Unlimited
09.2023 - 02.2026
Front Desk Receptionist
Daous Automotive
02.2019 - 09.2023
Manager
DJ One
01.2017 - 02.2022
Medical Assistant Program - Diploma
Porter and Chester Institute
HS Diploma - undefined
Colegio Educativo Del Caribe