Stephanie Margerum
Manahawkin
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
8
8
years of professional experience
Work History
Cashier/Lead Barista
McCaffrey’s Markets
Yardley
10.2018 - Current
- Supervised cashier team to ensure efficient customer service and smooth operations.
- Trained new cashiers on register systems and customer interaction best practices.
- Coordinated daily cash handling procedures to maintain accuracy and security.
- Maintained cleanliness and organization of checkout area for a welcoming environment.
- Implemented store promotions at checkout to enhance customer engagement and sales.
- Managed scheduling of cashier shifts to optimize coverage during peak hours.
- Conducted regular inventory checks on merchandise at the front end of the store.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Processed payments promptly for customers to exceed productivity standards.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
Sales Associate
Kolhs
Yardley
09.2018 - 06.2020
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained sales floor organization and ensured product displays were visually appealing.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to create a positive shopping experience for customers.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Stocked merchandise and monitored inventory levels to ensure availability.
- Participated in promotional events to drive store traffic and engage customers.
- Trained new associates on store policies and customer service best practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Pennsbury High School
Fairless Hills, PASkills
- Cash handling
- Register systems
- Inventory management
- Sales reporting
Timeline
Cashier/Lead Barista
McCaffrey’s Markets
10.2018 - Current
Sales Associate
Kolhs
09.2018 - 06.2020
Pennsbury High School