Stephanie Lack

• Provided support to patients, ensuring a positive experience during healthcare visits.
• Ensured accuracy and integrity of records within electronic health systems.
• Trained new staff on operational procedures and patient interaction protocols, fostering team cohesion.

Streamlined internal processes for improved efficiency, reducing overall costs for the organization.

• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Streamlined insurance verification processes to enhance accuracy and reduce turnaround times.
• Conducted comprehensive eligibility checks using advanced verification systems and tools.
• Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
• Trained and mentored junior staff on best practices for efficient verification procedures.
• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Reduced errors in billing by accurately maintaining patient records with updated insurance information.
• Expedited patient registration process by efficiently validating eligibility for various insurance plans.
• Trained new staff on current, correct insurance verification procedures.
• Improved claim submission times by streamlining verification and authorization process.
• Played key role in minimizing financial losses by identifying and correcting discrepancies in insurance information.
• Performed various administrative tasks by filing, copying and faxing documents.

• Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
• Facilitated communication between patients and medical staff, enhancing overall patient experience.
• Processed insurance verifications, streamlining billing procedures to improve revenue cycle efficiency.
• Trained new employees on registration protocols and software systems, fostering team development.
• Maintained accurate records by updating patient demographics, insurance, and financial information.
• Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
• Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
• Collected demographic and insurance information from patients.
• Verified insurance benefits, processed payments, and issued receipts.
• Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.
• Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
• Confirmed patient demographics and updated practice management software for accuracy.
• Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
• Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.