STEPHANIE MARTINEZ
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Highly efficient Program Technician degree and high-level knowledge of Cerner program. Managed program field office and assisted 2 program users and applicants during previous year. Excellent organizational and communications skills leading to positive outcomes. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Secretary
Kern Community College District
02.2023 - Current
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated travel arrangements and bookings for executive staff.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Organized and updated schedules for executives.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Collated and distributed agendas and minutes for all executive meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Created and managed office systems to efficiently deal with documentation.
- Handled incoming and outgoing mail, email and faxes.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Wrote reports, executive summaries and newsletters.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
Program Technician
County Of Kern
10.2018 - 02.2023
- Attended annual continuing education seminars to obtain updated information on program services.
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Used computers to generate and process automated program forms.
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
- Distributed informational materials and enrollment forms to potential program users.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Developed and implemented strategies to streamline office operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Ordered and distributed office supplies while adhering to fixed office budget.
Office Services Technician
County Of Kern
05.2018 - 10.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Human Services Technician II
County Of Kern
10.2017 - 05.2018
- Acted as mandatory reporter of abuse.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Interviewed applicants for services and supported application completion as necessary.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Participated in professional development and training opportunities to enhance clinical skills.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Educated clients and families on mental health, wellness and recovery topics.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Administered assessments to identify clients' needs and establish treatment plans.
Police Office Technician /911 Dispatcher
McFarland Police Department
07.2017 - 12.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
Office Services Assistant
County Of Kern
03.2017 - 09.2017
- Distributed incoming mail from shipments, couriers and postal delivery to departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained monthly, weekly and daily reports of transaction.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Monitored stock of office supplies to report shortages to management.
Paratransit Manager
Centre Area Transportation Authority
01.2015 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
Paratransit Eligibility Certifier
Golden Empire Transit
03.2012 - 12.2014
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Developed deep knowledge of local routes and area destinations.
- Determined eligibility for clients that are disabled based on the American with Disabilities regulations
- Consulted one-on-one with outside agencies, developed and presented new forms and procedures to upper level management
Paratransit Appointment Coordinator
Golden Empire Transit
10.2010 - 03.2012
- Scheduled appointments for customers in person or over telephone.
- Called and rescheduled appointments for clients.
- Assessed customer needs and responded to customer emails and calls.
- Directed telephone calls to appropriate parties.
- Answered phone calls and answered questions from potential customers.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Entered daily data in computer systems and documented office activities.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
Special Rider Customer Service Representative
Golden Empire Transit
07.2005 - 10.2010
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Associate of Science - Health Information Technology
Bakersfield College
Bakersfield, CA05.2025
High School Diploma -
East Bakersfield High School
Bakersfield, CA06.2000
Skills
- Stock Allocation
- Training Schedule Setup
- Office Supplies and Inventory
- Maintain Filing Systems
- Phone Screens
- Meeting Support
- Calendar and Scheduling Software
- Document Proofreading
- Travel Planning
- Executive Leadership
- Meeting Minutes
- Documentation
- Bookkeeping and Basic Accounting
- Accounts Payable and Accounts Receivable
- Departmental Support
- Invoice Preparation
- Microsoft Office
- Reading Comprehension
- Advanced Excel Spreadsheet Functions
- Executive Calendars
- Scheduling
- Administrative Duties
- Google Docs
- Meeting Agenda Preparation
- Office Recordkeeping
- Coordinate Travel Arrangements
- Correspondence and Memos
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Comprehensive ADA Paratransit Eligibility (National Transit Institute)
- Introduction to Travel Training Course (Easter Seals Project Action)
- People on the Move: Using All Transportation Options (Easter Seals Project Action)
- Fixed Route ADA Regulations (Easter Seals Project Action)
- ADA Round Table Conference (Las Vegas Regional Transit Authority)
- Drug and Alcohol Certification (Federal Transit Authority)
- Clinical Practice Guidelines and Graduation Checklist Update
- MH Documentation Reform Training
- Information Security
- Ethics and Corporate Compliance
- Zero Suicide
- CLAS, CCP-R, Mejor Cuidado 2022
- The Role of the Behavioral Health Interpreter
- CPI Nonviolent Crisis Interventions- Physical Disengagements
- Non-Violent Crisis Intervention 2nd Edition
- NARCAN training
- Sexual Harassment and Abusive Conduct Prevention Training Completion Certification
- Mental Health Services Act (MHSA 2021)
- TWP- 48
Languages
Spanish
Native or Bilingual
Timeline
Executive Secretary
Kern Community College District
02.2023 - Current
Program Technician
County Of Kern
10.2018 - 02.2023
Office Services Technician
County Of Kern
05.2018 - 10.2018
Human Services Technician II
County Of Kern
10.2017 - 05.2018
Police Office Technician /911 Dispatcher
McFarland Police Department
07.2017 - 12.2017
Office Services Assistant
County Of Kern
03.2017 - 09.2017
Paratransit Manager
Centre Area Transportation Authority
01.2015 - 07.2015
Paratransit Eligibility Certifier
Golden Empire Transit
03.2012 - 12.2014
Paratransit Appointment Coordinator
Golden Empire Transit
10.2010 - 03.2012
Special Rider Customer Service Representative
Golden Empire Transit
07.2005 - 10.2010
Associate of Science - Health Information Technology
Bakersfield College
High School Diploma -
East Bakersfield High School
- Comprehensive ADA Paratransit Eligibility (National Transit Institute)
- Introduction to Travel Training Course (Easter Seals Project Action)
- People on the Move: Using All Transportation Options (Easter Seals Project Action)
- Fixed Route ADA Regulations (Easter Seals Project Action)
- ADA Round Table Conference (Las Vegas Regional Transit Authority)
- Drug and Alcohol Certification (Federal Transit Authority)
- Clinical Practice Guidelines and Graduation Checklist Update
- MH Documentation Reform Training
- Information Security
- Ethics and Corporate Compliance
- Zero Suicide
- CLAS, CCP-R, Mejor Cuidado 2022
- The Role of the Behavioral Health Interpreter
- CPI Nonviolent Crisis Interventions- Physical Disengagements
- Non-Violent Crisis Intervention 2nd Edition
- NARCAN training
- Sexual Harassment and Abusive Conduct Prevention Training Completion Certification
- Mental Health Services Act (MHSA 2021)
- TWP- 48
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