Summary
Overview
Work History
Education
Skills
Timeline
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STEPHANIE MARTINEZ

San Marcos,TX

Summary

HOSPITALITY MANAGEMENT AND CUSTOMER SERVICE LEADER OBJECTIVE

Versatile, detail-oriented and creative guest service professional looking for next challenge to overcome, and opportunity to exceed expectations, using a strong base of knowledge as a launching point to learn and grow.

Overview

12
12
years of professional experience

Work History

GUEST SERVICE REPRESENTATIVE/FRONT OFFICE SUPERVISOR

08.2022 - Current
  • Providing excellent customer service to all guests while working closely with our sales department to ensure all groups have a smooth check-in
  • Fixing all billing issues upon notice in a timely manner
  • Interviewing, hiring, scheduling and training all new staff
  • A big part of my position, besides providing the absolute best customer service, is working closely with all departments of the hotel; those being Housekeeping to ensure my guests have rooms available upon arrival, Maintenance to ensure all reported issues are communicated and fixed for the guest in a timely manner, Banquets to ensure all guests have what was in their signed contracts and any other requests they may have, Management to inform my superiors of any important issues that require a higher authority and assisting with any issues I can take off their hands.

GUEST SERVICE REPRESENTATIVE

BAR AND BISTRO SERVICE
10.2019 - 03.2020
  • Provided customer service to guests throughout their stay
  • Cross trained for bar and bistro
  • Although, my time at the Courtyard was cut short due to the virus however I very much enjoyed the experience of learning the different ways other hotels operate.

GUEST SERVICE REPRESENTATIVE/FRONT OFFICE SUPERVISOR

FAIRFIELD INN AND SUITES SAN MARCOS BY CASTLE HOSPITALITY
02.2016 - 10.2019
  • Gained knowledge of all aspects of the hotel, including administrative and interdepartmental expertise, while consistently providing above and beyond service to guests.

HOSTESS • GARCIA’S
01.2014 - 03.2015
  • Offered exceptional dining experience, set atmosphere and assisted throughout the restaurant while maintaining seating and server requests in order to guarantee great service in a well-known area restaurant.

OPERATIONS ATTENDANT • HEB

02.2013 - 01.2014
  • Maintained clean and well-organized warehouse space while assisting in the control of inventory while observing all safety, practice and operational procedures.

BANQUET SERVER • EMBASSY SUITES SAN MARCOS
01.2012 - 02.2013
  • Provided superior service and attention to quality and standards with set up, breakdown and food service in high volume and upscale hotel event space.

Education

GED -

San Marcos High School
San Marcos, TX

Skills

  • Superior guest service and problem resolution skills
  • Proficient communicator
  • Positive change agent experienced in team dynamics, strategic planning, and crisis management
  • Dedicated to delivering the highest level of customer service possible
  • Expert proficiency in hotel software and hardware such as Fosse, Saflok, World Cinema technology, M3, Excel, Word, Paycom and all Marriott resources and applications
  • Marriott Brand standard expertise
  • Over five years in hotel guest service and nearly ten years in customer service-oriented positions
  • Food service and preparation professional
  • Basic to intermediate housekeeping and maintenance knowledge
  • Experience dealing and purchasing through multiple vendors
  • Controlling product and monitoring cost
  • Expert trainer skilled at interviewing, hiring, coaching and mentoring
  • Developing new talent
  • Exuberant and dedicated learner

Timeline

GUEST SERVICE REPRESENTATIVE/FRONT OFFICE SUPERVISOR

08.2022 - Current

GUEST SERVICE REPRESENTATIVE

BAR AND BISTRO SERVICE
10.2019 - 03.2020

GUEST SERVICE REPRESENTATIVE/FRONT OFFICE SUPERVISOR

FAIRFIELD INN AND SUITES SAN MARCOS BY CASTLE HOSPITALITY
02.2016 - 10.2019

HOSTESS • GARCIA’S
01.2014 - 03.2015

OPERATIONS ATTENDANT • HEB

02.2013 - 01.2014

BANQUET SERVER • EMBASSY SUITES SAN MARCOS
01.2012 - 02.2013

GED -

San Marcos High School

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STEPHANIE MARTINEZ