Stephanie Martinez
Palm Bay,FL
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem solving abilities. Fluent in English and Spanish.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Melbourne, FL
11.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Pool Technician
Royal Pools Of Brevard
Palm Bay, FL
04.2023 - 11.2023
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Enhanced customer satisfaction by providing detailed maintenance guidance and support.
Shift Supervisor
Starbucks
Stuart, FL
11.2019 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY01.2017
Skills
- Team Player
- Friendly and outgoing
- Opening and closing duties
- Cash Handling
- POS Systems
- Inventory Management
- Conflict Mediation
- Customer Service
- Attention to Detail
- Adaptable and Flexible
- Multitasking
- POS System Operation
- Time Management
- Teamwork and Collaboration
- Flexible Schedule
Timeline
Barista
Starbucks
11.2023 - Current
Pool Technician
Royal Pools Of Brevard
04.2023 - 11.2023
Shift Supervisor
Starbucks
11.2019 - 09.2022
High School Diploma -
Abraham Lincoln High School