Stephanie Martinez
Laredo,TX
Summary
A proven leader and efficient multitasker, I excelled at Cinemark Movies 12 by significantly enhancing customer satisfaction and team performance. Skilled in fostering strong team relationships, consistently surpassed goals with a keen focus on safety and quality. I achieved notable success in high-pressure roles, demonstrating exceptional communication and problem-solving abilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. As well as a positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Curbside Shopper
H-E-B
12.2020 - Current
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Achieved time-sensitive goals by consistently meeting or exceeding target order completion times set by store management.
Assistant Manager
Cinemark Movies 12
01.2017 - 03.2020
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Associate of Arts - Education
Laredo College
Laredo, TX05-2023
Skills
- Speed and efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Goal-oriented mindset
- Reading comprehension
- Planning and organization
- Relationship building
- Teamwork
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Curbside Shopper
H-E-B
12.2020 - Current
Assistant Manager
Cinemark Movies 12
01.2017 - 03.2020
Associate of Arts - Education
Laredo College
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